Transcription Operations Supervisor

Job Crystal; Wes-Kaap; On-site; ZAR 357,000 - 580,000; Full time

Job summary

Way With Words in Western Cape is seeking a proactive Transcription Operations Supervisor to oversee day-to-day transcription and captioning operations. You will manage client and contractor liaison, assign tasks, and coordinate workflows with the tech team to ensure timely delivery of high-quality results.

The role requires strong English language skills, attention to detail, and the ability to work with international, deadline-driven clients.

Qualifications

• Showcases a passion for the English language and clear written and verbal communication.
• Eye for detail and accuracy when handling client and contractor queries.
• Ability to work with international, deadline-driven clients across time zones.
• Willingness to operate within international business hours.
• Comfort with learning new skills on the go and adopting new tools.
• Ability to work independently and as part of a vibrant, energetic team.
• Strong prioritisation skills under pressure and reliable time management.
• Owns reliable transport; ready to start by 1 May or earlier.

Responsibilities

• Liaise with clients and suppliers, handle onboarding, queries and complaints.
• Coordinate contractors, assign recordings and flag file issues.
• Manage workflows with the tech team and update requirements.
• Process orders on the in-house platform and allocate to transcribers.
• Support clients with upload queries and issues; assist with campaigns.
• Collaborate with CEO/COO and Recruitment on marketing and team initiatives.

Skills

Client liaison

Contractor liaison

Workflow management

Team coordination

Communication skills

Attention to detail

Independent working

Education

Linguistics or English qualification

Job description

Transcription Operations Supervisor - Western Cape

Way With Words is seeking an energetic, dynamic, language lover to work with our Head of Transcription Operations in managing the day-to-day operations of Way With Words' transcription and captioning service areas.

Job Specification

The role includes:

• Client and supplier liaison:
  • New and existing client correspondence;
  • Client queries and complaints;
  • Onboarding of clients to system;
  • Account management of standard and Key Account clients;
• Contractor liaison:
  • Assigning recordings to contractors;
  • Liaison regarding file information, file rates, flagging issues with files;
• Workflow management:
  • Liaison with tech team for workflow system bugs and fixes, updating requirements, liaison with various teams in this regard;
  • Processing orders received on in-house platform;
  • Assigning to transcribers based on competencies, turnaround times, custom client requirements;
  • Assisting clients with upload queries and issues;
• Sales and marketing:
  • Email marketing campaigns targeted at various industries, using various manual and automated methods and platforms;
  • Liaison with large volume project enquiries, clarifying parameters and requirements, connecting to relevant project manager;
• Project management:
  • Client and contractor liaison and workflow management for custom projects outside of standard service offerings;
• Team liaison:
  • Liaising within Operations team;
  • Liaison with CEO and COO on marketing campaigns;
  • Liaison with Recruitment team;
  • Ad hoc responsibilities.

Our ideal candidate:

• Showcases a passion for the English language, with the verbal and written communication skills to assist clients and contractors;
• Has an eye for detail;
• Can work with international, deadline-driven clients;
• Can work within international business hours;
• Has no fear of learning new skills on the go;
• Is able to work independently, as well as collaboratively as part of a vibrant and energetic team;
• Is able to prioritise effectively under pressure;
• Has their own transport;
• Has a qualification related to linguistics or English (not mandatory, but advantageous);
• Is able to start by 1 May, or before.

Monthly Salary: Market related