Transactional Fraud Investigator

Bankserv; Johannesburg; On-site; ZAR 500,000 - 800,000; Full time

Job summary

A leading company in the financial industry is seeking a Transactional Fraud Investigator to conduct investigations of potentially fraudulent interbank payments. The role involves analyzing data, collaborating with stakeholders, and improving internal processes to enhance fraud detection. Candidates should have relevant qualifications, experience in fraud investigations, and strong analytical skills.

Qualifications

• At least 3 years in transactional fraud investigations and network analysis.
• Experience in banking/financial sectors focusing on payments.
• Certified Fraud Examiner and Anti-Money Laundering Specialist certifications are desirable.

Responsibilities

• Conduct in-depth investigations of potentially fraudulent interbank payments.
• Define workflows and processes for internal service delivery.
• Design and submit reports on fraud trends and confirmed cases.

Skills

Analytical skills

Stakeholder management

Communication

Problem-solving

Education

Relevant tertiary qualification

Tools

MS Office

QlikSense

Job description

BankservAfrica, part of the South African National Payments System, is a trusted partner of the financial industry, including banking institutions. Employees are expected to uphold high standards of honesty and transparency in their duties.

Purpose

As a Transactional Fraud Investigator, you will conduct in-depth investigations of potentially fraudulent or illegal interbank payments across multiple payment rails. Your focus will be on identifying current modus operandi patterns and trends, collaborating with relevant stakeholders, and analyzing data to detect escalation and emerging fraud trends. Your insights will assist the data science team in developing effective rule sets at a network level.

Your role also involves mapping and documenting workflows to improve internal efficiencies and enhance our professional services. Engaging with customers and managing data-sensitive projects end-to-end will be part of your responsibilities.

Stakeholder Engagement

Internal: Customer Value Management Teams, Electronic Payments Product Owners, Card and PayShap Customer Account Management, Cognition (Data Analytics), Service Desk, Marketing.

External: BankservAfrica customers and regulators.

Key Responsibilities

Fraud and Transactional Risk Management

• Understand fraudulent and risky transactions to contribute to rule design and use case development with the Data Science Team.
• Lead investigations and linkage analysis of transactional data to identify patterns and trends for industry reporting and customer engagement.
• Contribute to the evolution of transactional fraud investigations and use cases across payment rails.
• Develop potential investigation processes and use cases for Southern Africa.

Operational Processes

• Define workflows and processes for internal service delivery.
• Draft fraud investigation frameworks, delivery processes, and data security policies.
• Track investigations on relevant systems.
• Create standard typology handbooks and training materials.

Monthly Reporting

• Design and submit reports on fraud trends and confirmed cases.
• Develop online content and schedules for publishing work.

Qualifications and Knowledge

• Relevant tertiary qualification.
• Proficiency in MS Office, especially Excel and PowerPoint.
• Certified Fraud Examiner and Anti-Money Laundering Specialist certifications are desirable.
• Knowledge of fraud typologies, suspicious transactions, and payment processes.

Experience

• At least 3 years in transactional fraud investigations and network analysis.
• Experience in banking/financial sectors focusing on payments.
• Strong stakeholder management, communication, and analytical skills.
• Familiarity with BI tools (QlikSense) and fraud prevention software.

Additional Skills

• Risk management, regulatory compliance, law enforcement knowledge, and problem-solving skills.

Employment Type: Full-Time

Vacancy: 1