Transactional Fraud Investigator

Transactional Fraud Investigator
Job Title: Transactional Fraud Investigator
Location: Selby - Johannesburg, GP ZA (Primary)
Occupational Level: Professional
Job Category: Product
Job Type: Permanent

Description:
BankservAfrica forms part of the South African National Payments System and is a trusted partner of the financial industry, including banking institutions. Therefore, employees must adhere to unwavering standards of honesty and transparency in performing their duties.

PURPOSE:
As a Transactional Fraud Investigator, you are responsible for the in-depth investigation(s) of potentially fraudulent and illegal payments processed interbank across multiple payment rails. You will focus on detecting and confirming current Modi operandi, patterns, and trends with relevant stakeholders while applying your analytical skills to examine data, situations, and issues to identify escalation, movement, and emerging fraud trends.

Your objective is to assist the data science team in building the most relevant and high-performing rule sets proactively at a network level. Your role will also include mapping and drafting detailed documentation of workflows to ensure internal efficiencies and enhance the foundation of professional service offerings. Engaging with customers and running data-sensitive projects and initiatives end-to-end will come naturally to you.

Stakeholders:
Internal:
Customer Value Management Teams (Electronic Payments Product Owners, Card and PayShap, Customer Account Management Portfolio Team, Cognition (Data Analytics), Service Desk, and Marketing)
External:
BankservAfrica Customer and Regulators

Your key responsibilities include:

1. FRAUD AND TRANSACTIONAL RISK MANAGEMENT
   Understand the nature of fraudulent or risky transactions and contribute to the development of rule design and use cases in conjunction with the TFM Data Science Team.
2. Drive the investigation into and conduct linkage analysis of transactional data for pattern and trend identification for industry reporting, customer engagements, and extension of services.
3. Contribute to the continuous evolution, relevance, and development of transactional fraud investigations and use cases across multiple payment rails.
4. Contribute to the development of potential transactional risk investigation processes and use cases for Southern Africa.

1. OPERATIONAL PROCESSES
   Define workflow and process for functional execution of service - internal.
2. Draft fraud investigation service framework and delivery process for customer consumption.
3. Draft data process and security policy for functional delivery, internally and externally.
4. Ensure registering and tracking of transactional fraud investigation projects on relevant service and tracking systems.
5. Draft standard fraud typology and modi operandi handbook.
6. Scope fraud typology training and draft content and material for consumption.

1. MONTHLY REPORTING
   Design statistical comparative typology tracking and reporting.
2. Submit monthly reporting on potential fraud use cases under investigation.
3. Submit detailed monthly confirmed fraud use cases for submission in industry, management, and bank reporting.
4. Develop online publishing book of work schedule, associated content, and design.

QUALIFICATIONS / KNOWLEDGE:
Relevant Professional tertiary qualification
Proficient in standard IT MS packages (Excel and PowerPoint specifically)
Certified Fraud Examiner (desirable)
Certificated Anti-Money Laundering Specialist (CAMS or equivalent) (desirable)
At least one related affiliation and/or membership
Expert knowledge of fraud and financial crime typologies
Expert knowledge of suspicious transactions and modi operandi
Knowledgeable of all payment types and electronic payment processes.

EXPERIENCE:
3+ years' experience in transactional (payment) fraud investigations and network analysis.
3+ years in banking/financial sector and/or a sector focusing on payments.
Excellent stakeholder relationship management and interpersonal skills.
Excellent communication and presentation skills.
Proficient in business writing and fraud use case drafting.
Numerate with excellent analytical skills.
Familiar with BI software packages (QlikSense).
Experience in fraud prevention software management tools.
Examining information/data.
Translating payments data into insights.
Attention to detail.
Problem-solving ability.