Training Team Leader: MiwayLife , Parktown, Gauteng

Sanlam Limited; Johannesburg; On-site; ZAR 300,000 - 450,000; Full time

Job summary

A leading financial services provider in Johannesburg is seeking a Training Team Leader to oversee training and coaching across business functions. The ideal candidate will have a degree or diploma, along with 2 to 3 years of experience in the financial services industry. This role requires effective communication and people management skills, as well as compliance knowledge to support team effectiveness.

Qualifications

• 2 to 3 years of related experience in the financial services industry.
• Proven experience in training and coaching.

Responsibilities

• Coordinate training and coaching across business functions.
• Handle QA dispute processes and maintain client relationships.
• Undertake training-related administration.

Skills

Financial services industry knowledge

Financial services product knowledge

Compliance regulations knowledge

Coaching/training methodology

People management

Analytical skills

Communication skills

Education

Degree or Diploma

Job description

Overview

Training Team Leader: MiwayLife, Parktown, Gauteng

Date: 22 Sept 2025

Location: Johannesburg, Gauteng, ZA

Who are we?

MiwayLife is dedicated to supporting, growing and empowering clients with affordable, simple, and suitable solutions, primarily through telephonic and digital intermediary channels. We have approximately 100 tied sales agents, all dedicated to meeting the financial needs of our clients and prospective clients. MiWayLife’s vision is to establish a world-class direct financial service business that seeks to: offer its clients excellent service, superior value products, and fair treatment always; be an employer of choice; and play a meaningful role in the transformation of the Financial Services industry.

MiwayLife’s culture is values-based and is built around the pillars of Accountability, Attitude, Energy Freedom and Professionalism. We are a family of vibrant and energetic free-thinkers, constantly looking to innovate and disrupt.

This is a junior management level position that provides broad support regarding training/coaching and quality related functions, processes and administration.

Responsibilities

• Undertake and/or co-ordinate the provision of training and coaching to the different MWL business functions
• Undertake the QA dispute process and Refer to Committee cases
• Update and communicate/train business rules/process changes
• Undertake training related administration capturing and record keeping
• Maintain stakeholder and client relationships
• Undertake people management

What will make you successful in this role?

Qualification & experience

Knowledge and skills

Business:

• Financial services industry knowledge (basic)
• Financial services product knowledge (MiWayLife)
• Relevant compliance regulations (i.e.: FICA, POPIA etc)
• MWL systems and processes
• Direct sales rules, governances and technical requirements
• Quality assessment and evaluation processes
• Business rules and processes
• Quality assessment processes and practices
• Coaching/training methodology and processes
• People management

Personal attributes

• Keen developer of people
• Able to build trust and rapport
• Relationship builder
• Analytical and detail minded
• Good communicator /Listening skills
• Planner and organiser
• Action and results orientated
• Quality orientation
• Problem solver

Qualification and Experience

Degree or Diploma with 2 to 3 years related experience

Knowledge and Skills

Pilot training and ongoing training/presentation

Assess and moderate qualifications

Training material/content updates, changes and reviews

Personal Attributes

Plans and aligns - Contributing independently

Communicates effectively - Contributing independently

Decision quality - Contributing independently

Interpersonal savvy - Contributing independently

Turnaround time

Due date for applications

Please note that the closing date for applications is 28 September 2025.

If you meet the above criteria, and you are interested in applying for this role please submit your CV.

Please note that the recruiter reserves the right to withdraw the advertisement prior to the closing date, or to allow for further applications to be submitted after the closing date indicated.

Turnaround times

The time taken to complete this process depends on how far you progress and the availability of managers.

Our commitment to transformation

MiWayLife is committed to transformation and embracing diversity and our employment equity plan and targets will be considered as part of the recruitment process. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society as well as people with disabilities.