Training Support Consultant

Emporium; Somerset West; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading training consultancy is seeking a Training Support Consultant in Somerset West. The role involves creating training plans, reporting on progress, and providing customer support. Candidates should have a Bachelor's degree in Accounting or relevant bookkeeping experience, along with strong training or consulting skills. The salary is R 20,000 to R 23,000 per month, and applications can be sent via email.

Qualifications

• Experience in training or consulting essential.
• Bachelor's degree in Accounting or 3 years bookkeeping experience.
• Intermediate proficiency in Excel required.

Responsibilities

• Create and manage training plans with customers.
• Report on training progress for all customers in training.
• Coordinate each training project to completion with clients.
• Communicate successes and failures to stakeholders.
• Provide system training to customers.
• Resolve customer queries and guide users through features.
• Assist with data preparation for new customers.

Skills

Training or consulting experience

Customer service / support experience

Proficiency in Microsoft Word

Excel proficiency intermediate

Education

Bachelor's Degree in Accounting

3 years of bookkeeping experience

Tools

Accounting software packages

Microsoft Outlook

PowerPoint

Job description

Training Support Consultant (POS 24009)

Somerset West

R 20000 to R 23000 per month

Requirements :

• Training or consulting experience
• Bachelor's Degree in Accounting or at least 3 years of bookkeeping experience
• Proficiency in Microsoft Word, and Outlook, PowerPoint and Accounting software packages
• Excel proficiency intermediate
• Customer service / support experience will be advantageous

Responsibilities :

Creating and managing training plans with customers

Reporting on training progress of all customers that is in training

Work directly with client to effectively coordinate each training project to completion.

Communicate process successes and failures to internal and external stakeholders to identify potential areas of improvement and action to ensure that the training plan stays on track.

Provide system training to customers

Providing customer support, resolving customer queries, recommending solutions and guiding users through features and functionalities on the system

Assist with preparing data and uploading on to the system for new customers

Closing Date : 28 February 2024

To apply for this position : Send MS Word format CV to [e-mail] and usePOS24009in the subject line