Training Support Consultant

Emporium; Cape Town; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading consulting firm in Cape Town is seeking a Training Support Consultant to create and manage training plans, provide system training, and support customers with queries. This role requires a Bachelor's Degree in Accounting or relevant experience, alongside skills in Microsoft Office and accounting software. The position offers a salary of R 20,000 to R 23,000 per month and includes responsibilities in customer support and project coordination.

Qualifications

• At least 3 years of bookkeeping experience.
• Proficiency in Microsoft Office applications.

Responsibilities

• Create and manage training plans with customers.
• Report on training progress of all customers.
• Coordinate training projects to completion.
• Communicate process successes and failures.
• Provide system training to customers.
• Resolve customer queries and guide users.

Skills

Training or consulting experience

Customer service / support experience

Intermediate Excel proficiency

Education

Bachelor's Degree in Accounting

Tools

Microsoft Word

Outlook

PowerPoint

Accounting software packages

Job description

Training Support Consultant (POS 24009)

Somerset West

R 20 000 to R 23 000 per month

Requirements

• Training or consulting experience
• Bachelor's Degree in Accounting or at least 3 years of bookkeeping experience
• Proficiency in Microsoft Word, and Outlook, PowerPoint and Accounting software packages
• Excel proficiency intermediate
• Customer service / support experience will be advantageous
  
  

Responsibilities

• Creating and managing training plans with customers
• Reporting on training progress of all customers that is in training
• Work directly with client to effectively coordinate each training project to completion.
• Communicate process successes and failures to internal and external stakeholders to identify potential areas of improvement and action to ensure that the training plan stays on track.
• Provide system training to customers
• Providing customer support, resolving customer queries, recommending solutions and guiding users through features and functionalities on the system
• Assist with preparing data and uploading on to the system for new customers
  
  

Closing Date: 28 February 2024

To apply for this position: Send MS Word format CV to and use POS24009 in the subject line