Training Specialist

Komatsu; Johannesburg; On-site; ZAR 350,000 - 500,000; Full time

Job summary

A leading industrial machinery company in Johannesburg seeks a Training Specialist to deliver high-quality training services for Modular Mining products. This role involves developing training packages, providing customer support, and ensuring system functionality. Candidates must have a relevant tertiary degree and at least three years of experience in training and mining operations. A supportive and innovative work culture is offered.

Qualifications

• 3 years’ experience in training on Modular products and services.
• 3 years’ experience in developing and delivering training packages.
• 3 years’ experience in mining operations.

Responsibilities

• Problem solve IntelliMine application errors.
• Enhance customer competencies by providing training and support.
• Develop training modules using documentation and audiovisual tools.

Skills

Training on Modular products

Development and delivery of training packages

Mining operations

Education

Relevant tertiary degree

Job description

Training Specialist 8/8/25 Johannesburg, ZAF, 33633 Onsite Position

The Company

Komatsu is an indispensable partner to the construction, mining, forestry, forklift, and industrial machinery markets, maximizing value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and technology to enhance safety and productivity while optimizing performance. Komatsu supports a myriad of markets, including housing, infrastructure, water, pipeline, minerals, automobile, aerospace, electronics, and medical, through its many brands and subsidiaries, including Joy, P&H, Montabert, Modular Mining Systems, Hensley Industries, NTC, and Gigaphoton.

Job Purpose

Delivering high-quality training services at an exemplary standard is our goal. You will train customers and employees in using Modular Mining products through audio/visuals, in-seat, classroom, and hands-on training methods to improve system usage and customer value. Develop and conduct training on MMS products, conduct UATs, advise/assist customers on the use of IntelliMine applications, troubleshoot, and test applications. Design and deliver training packages to enable the use of and enhance Modular supplied products. Ensure training packages are competency-based and assessed with a variety of tools to confirm competency achievement.

Travel Requirements

Ability to frequently travel throughout the region, involving upwards of 75% of your time.

Job Duties and Responsibilities

1. System Troubleshooting: Problem solve IntelliMine application errors by applying troubleshooting techniques to verify user system functionality.
2. Training Support: Enhance customer competencies by providing training and support to develop client skills that enable optimal product usage, leading to profitable revenues for MMSA. Assist Sales staff in generating training quotes and proposals.
3. Customer Support: Provide high-quality professional training support for customers across all Modular products, developing procedures and standards for customer sites.
4. Technical Support: Provide dispatch operational direction during deployment of new systems and products by establishing best practice training standards and procedures.
5. Training Delivery: Develop training modules using documentation, audiovisual, and other tools to deliver professional training that generates revenue for MMSA.
6. Safety: Adhere to safe working practices on-site and in the office, report safety incidents or unsafe practices, assess risks, and address unsafe conditions.
7. Training Mentoring: Assist in developing junior trainers, provide performance feedback, and guide others on Modular products functionality.

Required Skills

• Relevant tertiary degree
• 3 years’ experience in training on Modular products and services
• 3 years’ experience in developing and delivering training packages
• 3 years’ experience in mining operations
• Second language is an advantage
• Previous truck dispatching experience with Modular products or similar is highly desirable

Desired Skills

Our workplace culture emphasizes meritocracy, empowerment, and core values such as failing forward fast, coaching culture, pioneering spirit, and proactive urgency. We foster a dynamic, supportive, and innovative environment where individual contributions are vital to our collective success.