Training Specialist

DotActiv (Pty) Ltd.; Cape Town; On-site; ZAR 133,920 - 167,400; Full time

Job summary

A leading technology company in Cape Town seeks a Training Specialist to enhance knowledge transfer through innovative online learning solutions. The ideal candidate will develop engaging training content and facilitate staff onboarding. A relevant postgraduate degree and excellent communication skills are essential. The role offers a starting salary of R12 000 to R15 000 monthly, along with a potential 13th cheque based on performance.

Qualifications

• Experience in training and knowledge transfer.
• Ability to analyze engagement data and improve training materials.

Responsibilities

• Align training focus areas with the company strategy.
• Develop engaging training content.
• Conduct live one-on-one training via video conferencing.

Skills

Excellent verbal and written communication skills

Passion for sharing knowledge

Education

Postgraduate commerce degree / Masters in Education / Masters in consumer sciences

Tools

Video Conferencing tools (Google Meet, Skype, Zoom)

Job description

Overview

As a Training Specialist at DotActiv, you will play an integral role in knowledge assimilation, documentation and distribution. You will be responsible for ensuring that the right knowledge is transferred to the right people at the right time and in the right format. You will also play a key role in shaping the “learning organisation” culture of DotActiv. You will report to the Training Manager and be an integral part of the overall HR Department within the business.

Who is DotActiv?

At DotActiv, we pride ourselves on providing the global retail market with high-quality category management software and advisory services that improve the in-store shopping experience for everyone. Our integrated all-in-one category management software reduces the complexity of data-driven clustering, assortment, floor and shelf planning. Our talented people and refined processes enable us to deliver speed to impact with convenience and efficiency. With DotActiv, you get integrated software that empowers you with support, regular updates and proactive monthly guidance from our customer success team.

Purpose

Internal: Ensure that staff have high levels of knowledge regarding our products, services, consulting, processes, policies and critical thinking. This is to ensure they are equipped to market, sell, deliver, support and think critically about our products, services and consulting. Internal knowledge needs to be captured in various forms of engaging content.

External: Ensure that customers have the required levels of knowledge regarding our products, services and consulting to maximise the value potential of their DotActiv purchases. Software customers require a different kind of learning when compared to services customers.

Culture: To play an integral role in changing the culture to a “learning organisation”. Staff must not rely purely on learning interventions but must proactively consume content, think critically about it and challenge / stress test our core theory and principles.

Platforms and Format

The format for knowledge transfer will take place remotely using online tools due to DotActiv staff in over 12 locations across South Africa and users in over 90 countries. The current set of salient tools you will champion includes:

• Academy.dotactiv.com - an online learning community with self-service courses, discussion forums, newsfeed and member connection features. Anyone can register for free including staff, customers, partners and prospects.
• Powerbase.dotactiv.com - an online knowledgebase for quick answers about our products and services for staff, customers, partners and prospects.
• Insiderbase.dotactiv.com - an internally focused knowledgebase where only staff can search for quick answers about policies, standpoints, processes and other subject matter to help them succeed. It also contains internal self-service courses.
• Video Conferencing - live one-on-one learning interventions via Google Meet, Skype, Zoom or similar when content is not available in the tools above.

Specific Duties

It is important to note that DotActiv is experiencing rapid change due to growth and geographic expansion; this list of duties is not exhaustive and is subject to reasonable function-related changes as required:

• Align training focus areas with the company strategy.
• Identify gaps in training courses.
• Develop engaging training content (written, video, tests, etc.).
• Analyse engagement data and plan additional or updated content accordingly.
• Maintain DotActiv Academy and Insiderbase user databases as needed.
• Maintain and update DotActiv Academy, Powerbase and Insiderbase.
• Assist Training Manager with personal development plans for all staff.
• Track, manage and encourage external user learning.
• Conduct live one-on-one training via video conferencing when needed.
• Support the IT team by communicating updated or new features through informative content.
• Support the Operations team by understanding training roadblocks and providing solutions.
• Facilitate new staff onboarding.
• Assist HR with recruitment.
• Conduct software testing when there are updates and new releases.

• Passion for sharing knowledge and helping others succeed with online learning models.
• A relevant degree: Postgraduate commerce degree / Masters in Education / Masters in consumer sciences / Other relevant degrees*
• Excellent verbal and written communication skills.

Compensation and Benefits

We are looking to pay a starting monthly salary of R12 000 to R15 000 for this role. Experience within the role is rewarded based on job grading (details discussed during the interview). Qualifications and experience determine the final starting salary. The company aims to pay a 13th cheque (bonus) at the end of each year, subject to individual and company performance and including minimum requirements such as a minimum 1-year tenure and a positive track record.