Training Manager - Travel Process - US Hours

WNS Global Services; Cape Town; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading service provider in Cape Town is seeking a Training Manager to oversee all training activities, manage client communications, and ensure performance metrics are met. The ideal candidate should have a strong background in training management, effective communication skills, and a willingness to work in a 24/7 environment. Proficiency in MS Office is essential, along with relevant qualifications and experience in team management.

Qualifications

• Willingness to work in a 24/7 environment including non-weekend offs.
• Experience managing teams across multiple locations.
• Travel experience of 3 years desirable and 5 years in training department mandatory.

Responsibilities

• Responsible for hiring and managing training-related activities.
• Create a coaching environment for deputy managers and trainers.
• Manage client communications and ensure timely reports are shared.

Skills

Communication skills

Data analytics

Training performance management

Client management

Stakeholder management

MS Office proficiency

Education

Undergraduate/Graduate degree

IATA/UFTA certification

Tools

MS Excel

MS PowerPoint

Job description

Role:

End-to-End Training Ownership: Responsible for all activities including hiring, preprocessing, process nesting, floor activities related to training.

People Management: Ability to identify EWS (Early Warning Signals), provide feedback, and create a coaching environment for deputy managers, trainers, and trainees. Key Accountability:

Training Performance: End-to-end responsibility for training deliverables such as throughput, certification, and early production performance.

Performance Management: Strong knowledge of training metrics, data analytics, and review processes. Ability to review training performance with reporting managers and ensure action plans are implemented.

Escalation Management: Capable of managing internal and external escalations.

Client Management: Manage client communications, including reports, reviews, and audits.

Reporting: Ensure timely and accurate sharing of all training reports with stakeholders and clients.

Review: Create review decks, present findings, and maintain action registries for open items.

Content Review: Direct team conduct of TNI (Training Need Identification) and adapt training plans accordingly.

Knowledge Management: Ensure timely completion of floor checks, refreshers, etc.

Stakeholder Management: Manage internal communication with peers and stakeholders.

Coordination: Coordinate activities within and outside the team for smooth operations.

Audits: Manage internal and external audits.

Knowledge / Qualification:

Undergraduate / Graduate degree. IATA / UFTA certification preferred.

Special Role Requirements: Willing to work in a 24/7 environment, including non-weekend offs.

Proficient in MS Office tools like Excel, PPT. LEAN / YB / GB certifications preferred. Experience in team and multi-location management preferred. Excellent communication skills.

Qualifications: Graduate

Work Experience: Travel experience of 3 years desirable, OTA experience of 1 year desirable, and 5 years in training department mandatory.

Team Management: 3 years

Additional Information: US Night Shift, 24/7 operations.

Remote Work: Employment Type: Full-time

Key Skills include Car Driving, Apache, Import, Back Office Operations, and Accident Investigation.

Experience: Not specified

Vacancy: 1