Training Facilitator

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

We are seeking a dynamic and experienced Training Facilitator to join our team. The ideal candidate will be responsible for designing, delivering, and assessing training programs to enhance the skills and knowledge of our employees. This position requires a proactive individual with a passion for helping others develop their skills and achieve their full potential. If you are a creative and enthusiastic professional with a knack for making learning enjoyable and effective, we encourage you to apply.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

POSITION RESPONSIBILITIES

Key Responsibilities :

• Develop and implement comprehensive training programs for new and existing employees.
• Facilitate engaging and interactive training sessions.
• Assess and evaluate the effectiveness of training programs through feedback, assessments, and performance metrics.
• Collaborate with department heads and subject matter experts to tailor training content to specific needs.
• Stay updated on industry trends and best practices to continuously improve training methodologies.
• Provide coaching and support to employees to enhance their professional development.
• Manage the logistics and scheduling of training sessions, ensuring smooth execution.

CANDIDATE QUALIFICATIONS

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive and driven applicants are encouraged to apply. The ideal candidates for this position are highly motivated and dedicated and should possess the below qualities :

• A National Senior Certificate (NSC) or equivalent.
• A diploma or degree in a relevant field such as Human Resources, Education, Business Management, or Communications advantageous.
• Certifications in training and development (e.g., Train-the-Trainer, Facilitation Skills) can be advantageous.
• Understanding of the BPO industry, including common processes, technologies, and customer service standards.
• Proven experience as a Training Facilitator in BPO, Corporate Trainer, or in a similar role.
• Excellent communication, presentation, and interpersonal skills.
• Ability to engage and motivate participants, fostering a positive learning environment.
• Proficiency in using various training tools and technologies, including e-learning platforms.
• Strong organizational and time-management skills.

CONDITIONS OF EMPLOYMENT

• Must be authorized to work in the country where the job is based.
• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

COMPENSATION DETAILS

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

We offer competitive compensation packages, professional development opportunities, and a collaborative work environment that values diversity and inclusion.

PHYSICAL REQUIREMENTS

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

REASONABLE ACCOMMODATION

It is the policy of MCI and affiliates to provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodation is needed, please contact Human Resources.

DIVERSITY AND EQUALITY

At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment.

MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.

MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.