Duties & Responsibilities:
- Product training & Innovation:
- Develop training modules for product launches.
- Conduct hands-on product knowledge training.
- Training Program Development & Implementation:
- Develop and refine structured training programs for new franchisees and teams.
- Design training programs for corporate stores.
- Create ongoing training and retraining programs.
- Incorporate digital learning platforms where applicable for efficient training delivery.
- Standardize training materials.
- Operational Consistency & Standardization:
- Ensure standard operating procedures are effectively taught and implemented.
- Work closely with other teams to maintain consistency.
- Training Evaluation & Continuous Improvement:
- Monitor training effectiveness through assessments, performance tracking, and feedback.
- Adjust and improve training programs based on business needs and feedback.
- Onboarding & Support for New Franchisees:
- Develop a comprehensive onboarding training program.
- Conduct regular follow-ups to assess franchisees’ progress and provide additional coaching if required.
- Provide hands-on support.
- Leadership & Team Development:
- Work closely with HR to identify skills gaps and create tailored development programs.
- Train and develop corporate store managers to ensure effective management.
- Support submission of ATRs and WSPs.