Training & Development Coordinator (Centre-Based, Umhlanga – Durban)

The Faculty Online Learning Group; Umhlanga Rocks; On-site; ZAR 200,000 - 300,000; Full time

Job summary

An educational organization in Umhlanga is looking for dynamic Training & Development Coordinators to enhance instructional quality and oversee operations. Successful candidates will monitor and evaluate tutor performance while leading a team to deliver exceptional learning experiences. The role requires a Bachelor's degree and 2-3 years of relevant experience. Competitive remuneration of R10 000 – R17 000 per month based on qualifications and shift.

Qualifications

• 2–3 years’ experience in a leadership or training, coaching, or quality assurance role.
• Must reside within a 20 km radius of Umhlanga, KZN.

Responsibilities

• Monitor live and recorded teaching sessions to ensure quality control.
• Lead a team of tutors and handle operational coordination.
• Maintain records and reports in line with company policies.

Skills

Leadership skills

Organizational skills

Quality assurance

Education

Bachelor's Degree in any field

Job description

Location: Office-Based – Umhlanga, Durban

Type: Permanent

Start Date: Immediate

Salary: R10 000 – R17 000 per month (depending on shift, experience and qualifications)

We are seeking dynamic and highly organised Training & Development Coordinators to join our centre-based team in Umhlanga. This role blends instructional quality control with light operational oversight, ensuring our tutors deliver exceptional learning experiences and maintain the highest standards of professionalism.

????Key Responsibilities

• Quality Control
• Monitor live and recorded teaching sessions to ensure consistency in delivery, use of approved methodologies, and learner engagement.
• Evaluate tutor performance based on punctuality, lesson preparedness, adherence to syllabus, professionalism, and background/set-up compliance.
• Conduct regular quality assurance checklists, providing coaching and constructive feedback to tutors to drive continuous improvement.
• Ensure all tutors maintain classroom standards, including effective time management, appropriate attire, and professional virtual/physical presentation.
  
  

• Operational Coordination
• Lead a team of tutors operationally, acting as the first point of contact for daily escalations and support.
• Oversee scheduling to ensure tutors enter classes on time and are logged into sessions as per rostered expectations.
• Liaise with the scheduling and HR teams regarding absenteeism, performance issues or policy breaches.
  
  

• Reporting & Administration
• Maintain accurate and up-to-date records, including shift reports, master lists, and quality reports, in line with Company policies.
  
  

• Team Leadership
• Lead, guide, and support a team of teachers.
• Handle scheduling, training, quality assurance, and performance evaluation of team members.
  

Requirements

• Bachelor's Degree in any field
• Ideally looking for 2–3 years’ experience in a leadership or training, coaching, or quality assurance role.
• Must reside within a 20 km radius of Umhlanga, KZN
  
  

️Working Hours

• Monday - Thursday 07:00 - 19:00 SAST
• Monday - Thursday 19:00 - 07:00 SAST
• Friday - Sunday 07:00 - 19:00 SAST
• Friday - Sunday 19:00 - 07:00 SAST
  
  

Remuneration

• R10 000 – R17 000 per month (based on shift, experience and qualifications)
  
  

Other: Must be able to work centre-based full-time from our Umhlanga offices. Flexibility to work shifts where operationally required.

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