Training & Development Coordinator (Centre-Based, Umhlanga – Durban)

The Faculty; Durban; On-site; ZAR 200,000 - 300,000; Full time

Job summary

An educational institution in Umhlanga seeks dynamic Training & Development Coordinators to ensure exceptional learning experiences while maintaining professionalism. Candidates must have a Bachelor's Degree and proven experience in leadership or quality assurance, along with the ability to work full-time in an office-based environment.

Qualifications

• 2–3 years’ experience in a leadership or training, coaching, or quality assurance role.
• Must reside within a 20 km radius of Umhlanga, KZN.

Responsibilities

• Monitor live and recorded teaching sessions for quality control.
• Lead a team of tutors operationally and support daily escalations.
• Maintain accurate records per company policies.

Skills

Leadership

Coaching

Quality Assurance

Education

Bachelor's Degree in any field

Job description

Location: Office-Based – Umhlanga, Durban
Type: Permanent
Start Date: Immediate
Salary: R10 000 – R17 000 per month (depending on shift, experience and qualifications)

We are seeking dynamic and highly organised Training & Development Coordinators to join our centre-based team in Umhlanga. This role blends instructional quality control with light operational oversight, ensuring our tutors deliver exceptional learning experiences and maintain the highest standards of professionalism.

????Key Responsibilities:

• Quality Control
  • Monitor live and recorded teaching sessions to ensure consistency in delivery, use of approved methodologies, and learner engagement.
  • Evaluate tutor performance based on punctuality, lesson preparedness, adherence to syllabus, professionalism, and background/set-up compliance.
  • Conduct regular quality assurance checklists, providing coaching and constructive feedback to tutors to drive continuous improvement.
  • Ensure all tutors maintain classroom standards, including effective time management, appropriate attire, and professional virtual/physical presentation.

• Operational Coordination
  • Lead a team of tutors operationally, acting as the first point of contact for daily escalations and support.
  • Oversee scheduling to ensure tutors enter classes on time and are logged into sessions as per rostered expectations.
  • Liaise with the scheduling and HR teams regarding absenteeism, performance issues or policy breaches.

• Reporting & Administration
  
  • Maintain accurate and up-to-date records, including shift reports, master lists, and quality reports, in line with Company policies.

• Team Leadership
  • Lead, guide, and support a team of teachers.
  • Handle scheduling, training, quality assurance, and performance evaluation of team members.

Requirements:

• Bachelor's Degree in any field
• Ideally looking for 2–3 years’ experience in a leadership or training, coaching, or quality assurance role.
• Must reside within a 20 km radius of Umhlanga, KZN

️Working Hours:

• Monday - Thursday 07:00 - 19:00 SAST
• Monday - Thursday 19:00 - 07:00 SAST
• Friday - Sunday 07:00 - 19:00 SAST
• Friday - Sunday 19:00 - 07:00 SAST

Remuneration

• R10 000 – R17 000 per month (based on shift, experience and qualifications)

Other: Must be able to work centre-based full-time from our Umhlanga offices. Flexibility to work shifts where operationally required.

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