Training and Customer Support Consultant

Emporium; Cape Town; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading company in Cape Town is seeking a Customer Training Support Consultant to oversee training plans and provide support to clients. Applicants should possess a Bachelor's Degree in Accounting or relevant experience in consulting, along with proficiency in Microsoft Office tools. The role focuses on enhancing customer engagement through effective training delivery.

Qualifications

• Bachelor's Degree in Accounting or at least 3 years of bookkeeping experience.
• Intermediate Excel proficiency required.
• Experience in training or consulting preferred.

Responsibilities

• Create and manage training plans with customers.
• Report on customer training progress.
• Provide customer support and resolve queries.

Skills

Training or consulting experience

Customer service / support experience

Proficiency in Microsoft Word, Outlook, and PowerPoint

Excel proficiency intermediate

Education

Bachelor's Degree in Accounting

3 years of bookkeeping experience

Tools

Accounting software packages

Job description

Customer Training Support Consultant (POS 24081)

Somerset West

R 18 000 to R 23 000 per month

Requirements

• Training or consulting experience
• Bachelor's Degree in Accounting or at least 3 years of bookkeeping experience
• Proficiency in Microsoft Word, and Outlook, PowerPoint and Accounting software packages
• Excel proficiency intermediate
• Customer service / support experience will be advantageous
  
  

Responsibilities

• Creating and managing training plans with customers
• Reporting on training progress of all customers that is in training
• Work directly with client to effectively coordinate each training project to completion.
• Communicate process successes and failures to internal and external stakeholders to identify potential areas of improvement and action to ensure that the training plan stays on track.
• Provide system training to customers
• Providing customer support, resolving customer queries, recommending solutions and guiding users through features and functionalities on the system
• Assist with preparing data and uploading on to the system for new customers
  
  

Closing Date: 30 April 2024

To apply for this position: Send MS Word format CV to and use POS24081 in the subject line