Traing Support Consultant (Software)

Emporium; Cape Town; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A consulting firm in Somerset West is seeking a Training Support Consultant to manage customer training plans, report on progress, and provide system training. The ideal candidate has a bachelor's degree in accounting or relevant bookkeeping experience, along with strong communication and customer service skills. A competitive salary and a dynamic work environment are offered.

Qualifications

• Experience in training or consulting required.
• Bachelor's degree in Accounting or significant bookkeeping experience.
• Proficient in Microsoft Office and accounting software.

Responsibilities

• Create and manage training plans with customers.
• Report on training progress.
• Work directly with clients to coordinate training projects.
• Provide system training to customers.

Skills

Training/ Educator or Consulting experience

Customer service / support experience

Excel proficiency intermediate

Education

Bachelor's Degree in Accounting or at least 3 years of bookkeeping experience

Tools

Microsoft Word

Outlook

PowerPoint

Accounting software packages

Job description

Training Support Consultant (POS25005)

Somerset West

R 18 000 to R 23 000 per month (negotiable – depending on your experience)

Requirements

• Training/ Educator or Consulting experience
• Bachelor's Degree in Accounting or at least 3 years of bookkeeping experience
• Proficiency in Microsoft Word, and Outlook, PowerPoint and Accounting software packages
• Excel proficiency intermediate
• Customer service / support experience will be advantageous
  
  

Responsibilities

• Creating and managing training plans with customers
• Reporting on training progress of all customers that is in training
• Work directly with client to effectively coordinate each training project to completion.
• Communicate process successes and failures to internal and external stakeholders to identify potential areas of improvement and action to ensure that the training plan stays on track.
• Provide system training to customers
• Providing customer support, resolving customer queries, recommending solutions and guiding users through features and functionalities on the system
• Assist with preparing data and uploading on to the system for new customers
  
  

Closing Date: 30 ay 2025

To apply for this position: Send MS Word format CV to ;and use POS25005 – Training Consultant in the subject line