Trainer II

Concentrix Trust & Safety; Durban; On-site; ZAR 30 000 - 50 000; Full time

Job summary

An established industry player is seeking a dynamic Trainer II to deliver impactful training programs that ensure workforce readiness. This role involves mentoring trainers, evaluating training effectiveness, and collaborating with operations to transition agents into production. The ideal candidate will possess a Bachelor's degree and have experience in training methodologies, communication, and critical thinking. Join a forward-thinking company that values continuous learning and professional development while making a significant impact on client programs.

Qualifications

• Bachelor's degree preferred with 2-4 years of relevant experience.
• Proven experience in training methodologies and soft skills.

Responsibilities

• Deliver client-focused training for new hires and product updates.
• Monitor student progress and provide coaching in training classroom.

Skills

Training Methodologies

Communication Skills

Critical Thinking

Time Management

Team Building

Microsoft Office

Education

Bachelor's Degree in a related field

Job description

3 days ago Be among the first 25 applicants

Job Title: Trainer II

The Trainer II is responsible for delivering client-focused training to address new hire, product update, and recursive training requirements of Concentrix in support of client programs. The goal is to ensure superior workforce preparation with best-in-class service and delivery. This position requires attaining and maintaining certification in the Trainer Certification Program (101/102), providing mentoring to Program Ready Trainers, reviewing and modifying curricula as needed, and evaluating training programs using various feedback methods.

Essential Functions/Core Responsibilities

1. Responsible for day-to-day functional direction of agents within the program training classroom environment, including monitoring student progress, providing coaching and developmental feedback, and readiness recommendations.
2. Utilize effective presentation and facilitation skills, including creative training techniques and adult/accelerated learning methods using various delivery modalities.
3. Prepare and present training materials through classroom learning, hands-on demonstrations, and supporting activities.
4. Achieve individual training performance metrics.
5. Support and partner with Operations to transition agents from training to the production environment, ensuring competency levels meet business needs.
6. Maintain relevant product knowledge by taking calls, attending meetings, and conducting side-by-side observations.
7. Ensure effective communication with managers, peers, and other resource groups.
8. Support Instructional Design team in designing and developing training materials for various instructional delivery methods.
9. Measure training effectiveness using feedback methods like focus groups, interviews, and surveys, and recommend curriculum modifications based on evaluations.
10. Participate in continuous learning initiatives related to change management, product and service releases, policies, processes, and procedures.

Candidate Profile

• Bachelor's Degree in a related field from a four-year college or university with two to four years of relevant experience preferred.
• Proven experience in training methodologies and soft skills (communication, critical thinking, time management, team building).
• Strong written and verbal communication skills.
• Proficient in Microsoft Office.
• Ability to multi-task, prioritize, and meet deadlines.
• Self-starter with a sense of urgency and ability to work well under pressure.
• Strong attention to detail.
• Professionalism and ability to develop good relationships.

Career Framework Role

Requires knowledge and experience in own discipline; still acquiring higher-level knowledge and skills. Analyzes solutions using standard procedures and principles, builds organizational and process knowledge, solves straightforward problems, and works with moderate guidance.

Disclaimer

The above statements describe the general nature and level of work performed by personnel in this role and are not exhaustive of all responsibilities, duties, and skills required.

Concentrix is an equal opportunity employer, evaluating qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, veteran status, disability, or any other protected characteristic.

Location and Additional Details

Location: ZAF Durban - Block A, 2 Ncondo Place, Ridgeside Drive, Umhlanga Ridge

Language Requirements: [Specify if applicable]

Time Type: Full-time

Start Date: 2025-06-01

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