Trainer (Durban)

Job Title: Trainer (Durban)

Location: KwaZulu-Natal, Durban

Deadline: May 11, 2025

Description

We are seeking a capable individual with excellent presentation and facilitation skills to join our Learning and Development Team. The role involves facilitating learning programmes, developing current training initiatives, and ensuring delegates meet their learning objectives to contribute to overall performance targets. Responsibilities include reviewing training practices, conducting training needs analysis, managing distance education, and assessing and quality assuring all learning programmes.

You will work for a company with over 100 years of history, strong customer-centric values, and a commitment to employee development and rewarding performance. In return, you will receive a competitive remuneration package.

Key Responsibilities

1. Apply knowledge and promote quality learning aligned with regulations, policies, procedures, and strategic objectives.
2. Facilitate product training effectively and provide regular feedback.
3. Consult with management to identify training issues and provide feedback.
4. Stay updated with relevant documents and policies.
5. Conduct qualitative and quantitative training analyses.
6. Adjust facilitation methods to learners’ levels for effective outcomes.
7. Assess whether training objectives are met and evaluate employee development.
8. Provide assessment feedback in accordance with HRD legislation.
9. Ensure all training aligns with TCF outcomes.
10. Follow up to assess facilitation skills and product knowledge.
11. Coordinate induction programmes for new employees.
12. Assess and mark training portfolios to ensure procedural accuracy.
13. Identify training gaps and needs continuously.
14. Facilitate various learning programmes, including product training and legislative updates.
15. Monitor and assess learners’ progress to meet learning objectives.
16. Report assessment outcomes to stakeholders.
17. Plan and organize quarterly training schedules.
18. Manage time effectively during sessions to meet objectives.
19. Build and maintain effective relationships with partners and stakeholders.
20. Communicate training results and recommendations to managers.
21. Adapt communication styles to target groups.
22. Participate in problem resolution and conflict management within the team.
23. Maintain internal communication systems.
24. Understand the insurance and funeral industries to contribute to business planning.
25. Maintain electronic training records and update learner results.
26. Administer course evaluations and analyze feedback.
27. Prepare and distribute progress reports and make follow-up recommendations.
28. Moderate workbooks and assessments quarterly.

Minimum Requirements

1. Tertiary qualification in Humanities or equivalent.
2. Facilitator, Assessor, and Moderator qualifications are highly desirable.
3. At least 3 years of practical facilitation experience as a Trainer.
4. Preferably 2 years’ experience as an Area Manager, District Manager, or Broker Consultant in insurance.
5. 2 years’ experience as an Assessor or Moderator.
6. Valid driver’s license and own reliable transport.
7. Willingness to travel.
8. Knowledge of the Insurance Act and industry-specific legislation.
9. Understanding of training methodologies, material design, facilitation, and evaluation.
10. Experience in long-term insurance.
11. Background in Human Resources jobs.