Trainee Technical Engineer – Endpoint Support

Advania Group; Cape Town; Hybrid; ZAR 180.000 - 240.000; Vollzeit

Benefits dieser Stelle

Hybrid working policy

Zusammenfassung

Advania seeks a Trainee Technical Engineer – Endpoint Support in its Technology Services department. The role supports endpoint compliance and reporting using Microsoft Intune across customer estates, following run books, and logging tickets.

The position operates under a hybrid working policy, offering balance between office and home, with opportunities to contribute to service improvements and build technical knowledge through training.

Qualifikationen

• Familiarity with Microsoft Intune and endpoint management concepts.
• Basic understanding of Windows, macOS, iOS, and Android devices.
• Ability to follow structured processes, run books, and documented procedures with strong attention to detail.
• Good verbal and written communication skills, including the ability to explain technical issues clearly to users.
• Strong organisational skills, with the ability to manage and prioritise multiple tasks.
• Familiarity with remote support tools and ticketing systems.

Aufgaben

• Perform daily endpoint support activities and checks in line with documented run books and procedures.
• Use Microsoft Intune to monitor managed devices and support compliance across customer estates.
• Log, track, and update support tickets accurately and in a timely manner.
• Escalate issues to the wider support team when required.
• Identify and flag trends, risks, and recurring issues during daily checks.
• Support efforts to reduce non-compliant devices and improve endpoint performance and security.
• Maintain accurate time logging and complete tasks within agreed timelines.
• Contribute ideas for service and process improvement.
• Take part in team meetings and training to build technical knowledge and capability.

Kenntnisse

Intune familiarity

Endpoint management

Communication skills

Organization & time management

Ausbildung

IT degree or certification

ITIL knowledge (nice-to-have)

Tools

Remote support tools

Ticketing systems

Jobbeschreibung

We have an internal opening for a Trainee Technical Engineer – Endpoint Support our Technology Services department.

Position Overview

The Trainee Technical Engineer – Endpoint Support helps deliver a proactive managed device service by supporting endpoint compliance, reporting, and daily operational checks across customer device estates. The role focuses on following established run books, logging and tracking tickets, and carrying out documented activities within Microsoft Intune to help ensure devices remain secure, compliant, and performing effectively.

Hybrid working

We recognise the benefits that remote and flexible working brings. We operate a hybrid working policy that allows our employees to balance time in the office and time from home. Each team within our organisation can decide how to implement this policy.

Responsibilities

• Perform daily endpoint support activities and checks in line with documented run books and procedures.
• Use Microsoft Intune to monitor managed devices and support compliance across customer estates.
• Log, track, and update support tickets accurately and in a timely manner.
• Escalate issues to the wider support team when required.
• Identify and flag trends, risks, and recurring issues during daily checks.
• Support efforts to reduce non-compliant devices and improve endpoint performance and security.
• Maintain accurate time logging and complete tasks within agreed timelines.
• Contribute ideas for service and process improvement.
• Take part in team meetings and training to build technical knowledge and capability.

Qualifications & Experience

• Familiarity with Microsoft Intune and endpoint management concepts.
• Basic understanding of Windows, macOS, iOS, and Android devices.
• Ability to follow structured processes, run books, and documented procedures with strong attention to detail.
• Good verbal and written communication skills, including the ability to explain technical issues clearly to users.
• Strong organisational skills, with the ability to manage and prioritise multiple tasks.
• Familiarity with remote support tools and ticketing systems.

Nice-to-have

• Understanding of ITIL principles would be advantageous.
• Degree or certification in Information Technology preferred.
• Previous internship or entry-level experience in IT support preferred.
• Experience working in a technical environment with defined operational processes is beneficial.

About Us

We are the tech company with people at heart. At Advania, we believe in empowering people to create sustainable value through the clever use of technology. As one of Microsoft's leading partners in the UK, specialising in Azure, Security, Dynamics 365, and Microsoft 365, we have a proven track record of success in delivering transformational IT services.

Our Selection Process

We are committed to ensuring an equitable experience for all candidates, regardless of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law. Please do let us know if you’ll need any reasonable adjustments as part of the selection process by highlighting these on your application form. As part of our commitment to our clients we will need to carry out background checks, including a criminal record check, for all offers of employment. We are the tech company with people at heart. Tech is created for people. Our services impact every part of life. We are passionate about understanding your issues, your business, your needs. Our business is built around understanding people, and our employees are empowered to act on this understanding every day.