Trainee Call Centre Agent

Old Mutual South Africa; Cape Town; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A leading financial services firm is seeking a Trainee Call Centre Agent in Cape Town. The candidate will market financial products to clients and ensure superior service delivery. Ideal applicants have Grade 12, call centre experience, and excellent communication skills. This role offers growth opportunities through training and support.

Qualifications

• Matric/Grade 12.
• 6-12 months outbound call centre sales or retail sales experience.
• Clear credit and criminal records.
• Computer Literacy (MS Office).
• Excellent communication skills (written and verbal).

Responsibilities

• Marketing Old Mutual products to new and existing clients telephonically.
• Maintain superior service delivery to customers.
• Accountable for personal time and task management.

Skills

Consultative Selling

Customer Service

Customer Relationship Management (CRM) Software

Identifying Sales Opportunities

Upselling

Education

NQF Level 3 & NQF Level 2

Job description

Let's Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

What is a Trainee Call Centre Agent?

Do you have what it takes to work for a leading financial services company? Then you may be what we are looking for. Whether you’re are a graduate or a experienced professional trying to elevate your career, Old Mutual has something to offer you.

What is required of you?

Role Description / Key Performance Areas

Marketing Old Mutual products to new and existing clients telephonically, in line with the client’s needs and financial goals, to enable positive financial futures and protection of assets and estate.

As a financial services professional, you will be accountable for maintaining superior service delivery to your customers, through effective personal time and task management.

What do we need from you?

• Matric/Grade 12
• 6-12 months outbound call centre sales/retails sales experience
• Previous financial services experience desirable
• Clear credit and criminal records
• Computer Literacy (MS Office)
• A clear criminal and credit check
• Excellent communication skills (written and verbal)
  
  

Personal Qualities

Good interpersonal skills

Customer oriented

Target and Results Driven

Remaining resilient despite setbacks

Ability to influence others

Driven by financial reward

Good time management skills

What we can do for you!

Assist you in reaching your career goals and dreams by helping you grow, develop and build on your future aspirations through quality training and support to reach your potential. We lead with our values, which is at the heart of the great things we do. We champion our customers and employees. We are passionate about diversity and inclusion for mutually positive futures throughout our business clusters – Old Mutual Finance, Retail Mass Market, Old Mutual Invest and Personal Finance. The Group provides many opportunities for growth and development.

Preference will be given to suitably qualified candidates in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

So what now ?

If you think you fit the bill, have a desire to join a respected financial services business and would like to set your own earnings potential. Apply Now!

Skills

Consultative Selling, Customer Complaint Management, Customer Feedback Management, Customer-Focused, Customer Relationship Management (CRM) Software, Customer Service, Customer Service Operations, Customer Understanding, Data Management, Digital Consumer Engagement, Identifying Sales Opportunities, Probing Questions, Sales Data Management, Strengthening Customer Relationships, Upselling

Competencies

Action Oriented

Communicates Effectively

Customer Focus

Decision Quality

Demonstrates Self-Awareness

Ensures Accountability

Instills Trust

Interpersonal Savvy

Education

NQF Level 3 & NQF Level 2 - Below school leaving

Closing Date

30 December 2025 , 23:59

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

Old Mutual Limited is pro-vaccination and encourages its workforce to be fully vaccinated against Covid-19.

All prospective employees are required to disclose their vaccination status as part of the recruitment process.

Please refer to the Old Mutual’s Covid-19 vaccination policy for further detail. Kindly note that Old Mutual reserves the right to reinstate the requirement to vaccinate at any point if it is of the view that it is imperative to do so.

The Old Mutual Story!