Trailer Repair Estimator — 24/7 Support in Fast-Paced Roles

Route Management; Germiston; On-site; ZAR 250,000 - 350,000; Full time

Job summary

Route Management in Germiston, South Africa is seeking an individual to assess, determine, and validate the scope of repairs for trailers. This role requires strong analytical skills and a proactive mindset focused on quality and efficiency. You will be responsible for preparing repair quotations and managing customer service inquiries.

The ideal candidate must possess Grade 12, exceptional customer service abilities, and a valid driver license. Join our team to contribute to efficient service delivery in a fast-paced environment.

Qualifications

• Grade 12 or equivalent qualification.
• Strong analytical and problem-solving skills.
• Excellent customer service and communication abilities.
• Ability to work in a fast-paced environment.
• Proactive mindset focused on quality and efficiency.
• Driver license is essential.

Responsibilities

• Assess and validate repairs and maintenance scope.
• Inspect trailers for damages to determine repair costs.
• Prepare detailed repair quotations within 24 hours.
• Manage customer enquiries and service requests 24/7.
• Collaborate with engineering and production teams for service delivery.
• Oversee quality control checks before final trailer release.
• Maintain customer relationships and address concerns.

Skills

Analytical skills

Problem-solving skills

Customer service

Communication abilities

Time management

Education

Grade 12

Job description

• Assess, determine and validate the scope of repairs, services and maintenance to provide accurate cost estimates
• Inspect trailers for structural, mechanical, electrical and air system damages to determine repair/replacement costs.
• Prepare and deliver detailed repair quotations within 24 hours.
• Manage and respond to customer enquiries, service calls and urgent request 24/7.
• Work closely with engineering and production teams to ensure efficient service delivery.
• Oversee quality control checks before final trailer release and attend customer inspections.
• Maintain customer relationship, address concerns proactively and support business growth.
• Ensure confidentiality of all pricing, intellectual property and client information.

REQUIREMENTS:

• Grade 12
• Strong analytical and problem-solving skills
• Excellent customer service and communication abilities
• Ability to work in a fast-paced, deadline driven environment
• Proactive mindset with a focus on quality and efficiency
• Driver license essential