Trading Systems Specialist (Enablement)

FirstRand Limited; Johannesburg; On-site; ZAR 700,000 - 900,000; Full time

Job summary

FirstRand Limited's RMB Global Markets team seeks a Trading Systems Support Analyst / Specialist to own the operational health of production services spanning trading, risk, settlement and regulatory reporting. You will diagnose complex issues, coordinate restorations and support releases, leveraging monitoring, AI/ML and automation for resilience.

In this role you will manage incident ownership, conduct vendor triage, handle defect management and projects, and ensure security, observability and

Qualifications

• Diploma/degree in IT, BI or related field is required.
• Exposure to AI projects and AI implementations is advantageous.
• 2-5 years’ experience in Trading Systems across asset classes.
• Experience with APIs and FICS Protocol basics.
• Experience with monitoring/alerting tools and scheduling tools.
• Fundamental database and networking protocol knowledge; understanding of SDLC.
• Basic backups knowledge and technical prerequisites.

Responsibilities

• Own operational health of production services in RMB Global Markets.
• Diagnose complex issues and coordinate service restorations.
• Support change and release activities; drive preventative improvements via monitoring/automation.
• Lead incident ownership, triage with vendors, document resolutions.
• Coordinate training materials and business readiness assessments; maintain security/compliance.

Skills

Trading systems experience

APIs & FICS basics

SQL basics

Monitoring & alerting

Stakeholder management

Education

Diploma / Degree in IT or related

Tools

APIs

FICS Protocol basics

Monitoring tools

SQL

Networking basics

Job description

Job DescriptionRMB Global Markets operates in a highly available, regulated and time-critical environment. The role supports technology services spanning market access, pricing, execution, trade capture, risk, valuations, confirmations, settlement, finance, regulatory reporting and control processes. Service failure, stale data, delayed processing or unresolved exceptions may affect trading continuity, risk visibility, financial control and client outcomes.The Trading Systems Support Analyst / Specialist owns the operational health of assigned services once they are in production. The incumbent diagnoses complex application and infrastructure issues, coordinates service restoration, manages operational exceptions, supports change and release activity, and engineers preventative improvements through monitoring, AIOps, machine learning and automation. The role also participates in analysis, testing and implementation to ensure that solutions are supportable, observable, secure and resilient by design.Key Responsibilities:Macro environmentIs aware of emerging technologies and remains abreast of industry/ technology concepts and ideas which could impact on their area of accountabilityRemaining technologically savvy with all platforms in the teams’ portfolio of applicationsCreate a repository of internal learnings and external knowledge materials which could benefit the execution of work within the team.Continuously look at improving service delivery through proactive monitoring and alertingSoftware Quality AssuranceUnderstand the releasePrepare test scenarios to test the releaseExecute the test casesHold triage sessions with vendors and stakeholdersBusiness service alignmentApply experiential knowledge to trouble-shoot and resolve instances where service levels do not meet the agreed requirementsResponsible for software quality assuranceService handoverCompile and Enhance user training material and business readiness assessmentsAccess managementMaintain security administration processes and ensure that all requests for support are dealt with according to agreed proceduresIncident managementIncident Ownership – Owns incident until resolvedPrioritise and diagnose incidents within the relevant areas according to agreed proceduresInvestigate causes of incidents and seek resolution within diverse but standardised precedents and procedures by applying operational knowledge and learningsEscalate unresolved or complex incidents to the appropriate levelDocument and close resolved incidents according to the agreed procedures and toolsCommunicate the resolution actions and outcomes to the relevant business stakeholderDefect management, upgrades/enhancements and projectsAbility to scope, plan, execute and close tasks which include defect management, upgrades/enhancements and projects effectivelyFacilitate one-on-one or group workshops to elicit, analyse, communicate and validate requirementsEnsure the consistent and accurate documenting of requirementsStakeholder & Vendor ManagementAnticipates, recognises, and meets the needs of internal and external clients / stakeholders (however these are defined in the role), taking responsibility for maintaining the highest service standards and developing and sustaining productive client relationshipsAct speedily to resolve problems, queries and complaintsInitiate meetings with key stakeholders to track progress, manage expectations, and ensure stakeholder requirements are deliveredProvide effective feedback to stakeholders - both written and verbal communicationOwn the outage management process by running the event with vendors and stakeholdersDemonstrate the capacity to put people at ease and build sound relationships based on mutual trust and opennessMinimum Qualifications and KnolwedgeDiploma, IT, Degree, Business Intelligence or related qualificationExperienceExposure to AI and implementation of AI related projects2-5 years’ experience in Trading Systems across all asset classesExperience in API’s and FICS Protocol basicsExperience in monitoring and alerting toolsExperience in scheduling toolsExperience with databased and networking protocols basicsExperience in SQLTechnical Pre-requisiteRelevant applications and process knowledgeUnderstanding of SDLCBasic understanding of backups#Post#RMB#LI-ZM1Important Closing Date NoteTake note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.29/10/26All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.