Trade Centre Analyst (Africa Product Conformity Assessment Analyst)

Company Description

SGS is the world’s leading Testing, Inspection and Certification company. We operate a network of over 2,500 laboratories and business facilities across 115 countries, supported by a team of 99,500 dedicated professionals. With over 145 years of service excellence, we combine the precision and accuracy that define Swiss companies to help organizations achieve the highest standards of quality, compliance, and sustainability.

Job Description

Primary Responsibilities

The Trade Centre Analyst will be responsible for interacting with key accounts to ensure high customer satisfaction and service quality. Processing of inspection requests. Serving as liaison between SGS and client, providing/addressing all client needs. Ensuring Certificate of Conformity Issuance as per country standards.

Specific Responsibilities

• Ensuring Service Request registration and, when applicable, creating hard files with relevant documents.
• Validating external parties in countries under their administration when file is processed in Operations system.
• Reviewing accuracy and completeness of Requests for Inspections.
• Transmitting all the relevant documents pertaining to respective contractual requirements to Certification Center for processing.
• Receiving necessary Conformity Assessment Instructions from Certification Center.
• Requesting exporters and or producers the quality and transaction documents instructed by Certification Center.
• When applicable, monitoring of inspection execution, sampling, testing, eTrade Centre.
• Generating Doc-It requests and follow up with exporter for payment. Registration of payment.
• Contacting with trade for resolution of discrepancies, requests for additional information.
• Monitoring and resolving Blocking Actions under Trade Centre/SA role and follow-up with the trade for capturing of missing information for Certificate of Conformity processing, ensuring timeliness of certificate issuance.
• When applicable, printing out Certificate of Conformity in Security paper and delivering to client.
• Ensuring that amendments of Certificate of Conformity are duly approved and corrected.
• Follow up with Liaison Office / Exporter for acceptance from importer / authorities of importing country in case of discrepancies observed during certification process.
• Ensuring that proper Certificate of Conformity replacement procedure is followed when exporter reports Certificate of Conformity loss.
• Complying with Quality Management System procedures, Country Instructions and other relevant instructions.
• Assist in the maintenance of the Quality Management System.
• Handle day to day operations in a timely, complete and proper manner.
• Ensure orders are entered and managed using the group sanctioned systems.
• Manage all documents and client communication using Group sanctioned tools.
• Ensure correct procedures are adhered to.
• Prepare regular job status report and communicate to Trade Centre Manager.
• Ask for more business while interacting with customers.
• Constantly strive to deliver outstanding services.
• Act upon client feedback.
• Manage timely troubleshooting and assist customers as necessary.
• Ensure availability to customers.
• Build and foster collaboration with internal teams involved in service delivery.
• Identify, act upon and follow up client reported issues and inform the sales, operations and KAM teams as appropriate.
• Constantly listen to the voice of the market.
• Proactively keep in touch with the client base to strengthen relationships and ensure retention.
• Exceed regular service level and provide extra-mile support.
• Be abreast of SGS new products and services and propose them to customers as appropriate.
• Go beyond clients’ core business to identify new opportunities.
• Act upon or forward business beyond sphere of influence to the sales team.
• Promote a positive image of SGS.
• At all times, adopt a safe behaviour by exercising due regard for the health and safety of SGS employees and clients, in line with SGS Policies and procedures.
• At all times, comply with SGS Code of Integrity and Professional Conduct.
• Ad hoc assignments.
• Adhere to all quality and safety requirements of the SGS management system.
• Perform any other reasonable tasks as assigned by direct line manager.

Qualifications

Education

• Grade 12.
• Relevant University Degree or equivalent professional Qualification – and/or 3 years proven experience in the sector or within the company in the functions, knowledge, skills and experience sufficient to be recognized as a qualification through Recognition of Prior Learning.

Experience

• Minimum 2 years trade experience in import/export business.
• Experience in SGS TFS services is an advantage.
• Valid driver’s license & reliable vehicle.

Additional Information

Required Skills

• Decisive, assertive, results and customer oriented.
• Good communication skills.
• Fluent in English and any other language are an advantage.
• Applies judgment and acts according to the SGS standards of ethics and integrity.
• Demonstrated effective organisational skills including prioritising and managing multiple tasks.
• Focus on detail and accuracy of information.
• Analytical problem solving.
• Teamwork and cooperation.