Trade Centre Analyst (Africa Product Conformity Assessment Analyst)

SGS; Johannesburg; On-site; ZAR 30 000 - 50 000; Full time

Job summary

An established industry player is seeking a Trade Centre Analyst to enhance customer satisfaction and ensure compliance with country standards. This dynamic role involves interacting with clients, processing inspection requests, and managing documentation to facilitate the Certificate of Conformity issuance. You will be the vital link between clients and the company, ensuring all needs are met while maintaining high service quality. If you are passionate about trade and compliance, and eager to make a significant impact, this opportunity is perfect for you.

Qualifications

• Grade 12 or equivalent and relevant university degree or 3 years experience in the sector.
• Minimum 2 years trade experience in import/export business.

Responsibilities

• Interact with key accounts to ensure high customer satisfaction and service quality.
• Processing inspection requests and ensuring timely certificate issuance.
• Monitoring and resolving discrepancies for Certificate of Conformity processing.

Skills

Customer Service

Trade Compliance

Documentation Management

Quality Management Systems

Sales Skills

Education

Grade 12 or equivalent

Relevant university degree or professional qualification

Tools

Doc-It

Operations System

Job description

Job title : Trade Centre Analyst (Africa Product Conformity Assessment Analyst)

Job Location : Gauteng, Johannesburg Deadline : May 23, 2025

Job Description

Primary Responsibilities

• The Trade Centre Analyst will be responsible for interacting with key accounts to ensure high customer satisfaction and service quality. Processing of inspection requests. Serving as liaison between SGS and client, providing / addressing all client needs. Ensuring Certificate of Conformity Issuance as per country standards.

Specific Responsibilities

• Ensuring Service Request registration and, when applicable, creating hard files with relevant documents.
• Validating external parties in countries under their administration when file is processed in Operations system.
• Reviewing accuracy and completeness of Requests for Inspections.
• Transmitting all the relevant documents pertaining to respective contractual requirements to Certification Center for processing.
• Receiving necessary Conformity Assessment Instructions from Certification Center.
• Requesting exporters and/or producers the quality and transaction documents instructed by Certification Center.
• Monitoring inspection execution, sampling, testing, eTrade Centre when applicable.
• Generating Doc-It requests and following up with exporters for payment; registering payments.
• Contacting trade for resolution of discrepancies and requests for additional information.
• Monitoring and resolving Blocking Actions under Trade Centre / SA role and following up with trade to capture missing information for Certificate of Conformity processing, ensuring timely certificate issuance.
• Printing out Certificate of Conformity on security paper and delivering to clients when applicable.
• Ensuring amendments to Certificates of Conformity are duly approved and corrected.
• Following up with Liaison Office / Exporter for acceptance from importers / authorities in case of discrepancies observed during certification.
• Following proper procedures for Certificate of Conformity replacement when reported lost.
• Complying with Quality Management System procedures, country instructions, and other relevant guidelines.
• Assisting in maintaining the Quality Management System.
• Handling daily operations efficiently and accurately.
• Managing orders and documents using sanctioned systems and tools.
• Preparing and communicating regular job status reports to the Trade Centre Manager.
• Engaging with customers to ask for more business and deliver outstanding service.
• Acting on client feedback and troubleshooting issues promptly.
• Ensuring availability and building relationships with customers.
• Collaborating with internal teams involved in service delivery.
• Identifying and following up on client-reported issues, informing sales, operations, and KAM teams as appropriate.
• Monitoring market feedback and proactively maintaining client relationships to ensure retention.
• Exceeding service level expectations and supporting clients beyond their core needs.
• Staying informed about SGS products and proposing relevant offerings to clients.
• Identifying new business opportunities beyond the immediate scope and forwarding them to the sales team.
• Promoting SGS's positive image.
• Practicing safe behavior, respecting health and safety policies for SGS employees and clients.
• Adhering to SGS Code of Integrity and Professional Conduct.
• Performing ad hoc assignments and other tasks as assigned by the line manager.

Qualifications

Education

• Grade 12 or equivalent.
• Relevant university degree or professional qualification, or 3 years proven experience in the sector or within SGS, recognized through Recognition of Prior Learning.

Experience

• Minimum 2 years trade experience in import/export business.
• Experience in SGS TFS services is advantageous.
• Valid driver’s license and reliable vehicle.
• Experience in sales, retail, or business development roles.