Tracing & Collections Support Manager

Greys Personnel; Durban North; On-site; ZAR 300,000 - 400,000; Full time

Job summary

A leading recruitment agency in Durban North seeks a Tracing & Collections Support Manager. This position requires overseeing internal tracing workflows, managing staff responsible for debtor communications, and liaising with third-party providers. Candidates must possess strong Excel skills and excellent organizational abilities, along with a capability to handle high-volume data and coordinate with various stakeholders.

Qualifications

• Comfortable working with high-volume, structured data and operational targets.
• Experience managing people or small teams.
• Ability to coordinate with multiple internal and external stakeholders.

Responsibilities

• Oversee internal tracing workflows and ensure follow-through of contact strategies.
• Manage two internal staff members responsible for debtor data and communications.
• Liaise with third-party service providers to ensure external support processes run smoothly.

Skills

Strong Microsoft Excel skills

Excellent organisational skills

Interpersonal skills

Job description

Overview

SUMMARY : We are currently looking for Tracing & Collections Support Manager who is a highly organised and data-capable individual to manage the internal processes that support our client's tracing and debtor contact operations.

Qualifications

• Position Info / Requirements:
• Strong Microsoft Excel skills (confident with formulas, pivot tables, data analysis, and reports).
• Excellent organisational and interpersonal skills.
• Ability to coordinate with multiple internal and external stakeholders.
• Experience managing people or small teams.
• Comfortable working with high-volume, structured data and operational targets.

Key Responsibilities

• Oversee internal tracing workflows and ensure follow-through of contact strategies.
• Manage two internal staff members responsible for debtor data and communications.
• Liaise with third-party service providers to ensure external support processes run smoothly.
• Use Excel to manage and analyse large datasets, tracking activity, outcomes, and trends.
• Provide regular performance reports and insights to management.
• Identify inefficiencies or bottlenecks and help implement process improvements.
• Maintain clarity and accountability across all related administrative tasks.

Preferred but Not Essential

• Experience in credit control, tracing, collections support, or operational reporting.
• Exposure to third-party coordination or outsourced service providers.

Follow the link to our jobs page :