Toyota Service Manager - Johannesburg

Our passenger vehicle dealerships currently holds a vacancy for a Service Manager.

Reporting to the Dealer Principal, this position will be suited to a person who will be able to ensure that the Dealership makes profits and maintain a good CE and customer relationship.

Specific Role Responsibilities

• Ensure that the department achieves budget objectives by continual examination of operating controls.
• Operate the department efficiently.
• Ensure accurate invoicing and job costing.
• Maintain effective control of expenses in line with budget objectives.
• Monitor the effective use of labour by maintaining workshop productivity records.
• Ensure that all outstanding debts are collected expeditiously.
• Ensure that all materials purchased are controlled and sold at a profit.
• Review all pricing policies, labour rates, fleet discounts, parts pricing and all other Company and Factory policies.

Additional Responsibilities

• Monitor workshop productive performance by total and individual Technician.
• Monitor all warranty claim submissions and requisite credits, and take action as required.
• Improve the quality of Customer Service and Retention by enhanced facilities, improved Technician skills and effective marketing, and staff training.
• To ensure high standards of quality workmanship.
• Maintain records of Customer complaints and/or congratulations for use and action as required.
• Oversee warranty and goodwill cases.
• Establish training needs, plan programmes and maintain records of training and costs thereof.
• Operate staff appraisal systems and ensure that action is taken on results thereof.
• Conduct monthly service staff meetings.
• Ensure that all clerical functions within the department are carried out in accordance with policies.
• Review with Dealer Principal all departmental activities and reporting structures.
• Ensure that premises and equipment and other assets are controlled and used effectively.
• Establish adequate safety and security procedures to protect property and personnel.
• Check all workshop equipment for condition and accuracy of diagnosis.
• Open and close premises.
• Perform any other reasonable duties which may be required.
• Promote Kaizen in all aspects of the service operation.

Qualifications and Experience

• Must have a minimum of Grade 12.
• Managerial experience in a Service Department essential.
• Preference will be given to candidates with Service Technician Qualification.
• Must have Toyota training.
• Must have a valid driver’s license.
• Must have a clear Criminal Record.

Skills and Personal Attributes

• Must have Leadership and Time Management skills.