Touring Support Assistant

andBeyond; Sandton; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A leading travel company in Sandton seeks a dynamic individual for an entry-level administrative position. You will be responsible for confirming bookings, managing data accuracy, and ensuring quality service delivery. Ideal candidates should possess excellent English skills, familiarity with Microsoft Office, and a qualification in Tourism or Travel is a plus. Join us to grow in the vibrant travel industry with a dedicated team.

Qualifications

• Excellent command of English (both verbal and written).
• Ability to work under pressure and a desire to learn.
• Understanding of reservation systems is advantageous.

Responsibilities

• Reconfirm consultant files with suppliers.
• Verify Tourplan data against GIS and flight details.
• Check and save lodge Daysheets for accuracy.
• Create and print documentation for travel wallet.
• Plan logistics for Travel Wallet deliveries.

Skills

Excellent written and verbal English skills

Basic proficiency in Outlook, Word, and Excel

Analytical skills and data interpretation

Customer service focus and attention to detail

Effective time management

Education

Qualification in Tourism or Travel

Tools

Tourplan or similar systems

Microsoft Office applications

Job description

Beyond is built, almost entirely, on the strength of remarkable people who give passionately to their roles, work tirelessly, and have the guest experience at the core of their focus daily and care for the sustainability of our communities and environment. Every single ‘&Beyonder’ makes a huge difference to our success and our contribution to the world, regardless of their role or function. For this reason, we choose ‘&Beyonders’ very carefully – they are the strength and the future of this company.

We are looking for a young, dynamic person to join our team!

If you have a “can-do” attitude, excellent command of English (both verbal and written), ability to work under pressure, and a desire to learn and grow within the travel industry, then this position is for you.

This is an entry-level administrative position with opportunities to develop within a dynamic industry and a leading travel company.

KEY RESPONSIBILITIES:

1. Reconfirm consultant files with suppliers by sending reconfirmations and vouchers, ensuring final itineraries match confirmations and bookings in Tourplan.
2. Verify Tourplan data against GIS and flight details, check guest bookings, pick-up/drop-off details, allocations, and booked services.
3. Check and save lodge Daysheets, ensuring accuracy of information received from &Beyond Lodges.
4. Create, assemble, and print documentation for the travel wallet.
5. Plan daily logistics for delivering Travel Wallets to operational bases.
6. Communicate with Consultants and Managers to gather documentation and reconfirm bookings.
7. Maintain clear daily communication with reservations team and suppliers.
8. Uphold the values of &Beyond: Care of the people, land, and wildlife.

REQUIRED KNOWLEDGE:

• Excellent written and verbal English skills.
• Basic proficiency in Outlook, Word, and Excel, including typing skills.
• Understanding of reservation systems is advantageous.
• Knowledge of Tourplan or similar reservation systems is beneficial.

QUALIFICATIONS:

• A qualification in Tourism or Travel (degree/diploma/certificate) is advantageous.

SKILLS:

• Proficiency in Microsoft Office applications.
• Experience with Tourplan or similar systems is a plus.
• Analytical skills and data interpretation.
• Excellent telephone manner and problem-solving skills.
• Strong verbal, written, and reporting skills.
• Market knowledge and creative experience crafting guest experiences.
• Customer service focus and attention to detail.
• Effective time management, teamwork, and organizational skills.
• Ability to handle routine tasks diligently and efficiently.

PERSONAL ATTRIBUTES:

• Strong interpersonal skills.
• Sense of urgency and passion for service excellence.
• Self-motivated, diligent, and deadline-oriented.
• Willing to share knowledge and inspire others.
• Creative, patient, adaptable, and resilient under pressure.

We reserve the right to not make an appointment.