Tour Series Co-ordinator

Belmond; Cape Town; On-site; ZAR 300,000 - 450,000; Full time

Job summary

Belmond's Mount Nelson seeks a dedicated event manager to oversee all aspects of group tours and events. The ideal candidate will have experience in luxurious environments and a commitment to client satisfaction. Join a culture of kindness and development, fostering unforgettable experiences for guests and colleagues alike.

Benefits

Competitive basic salary and benefits

Loyalty and recognition rewards programs

Employee Assistance & Wellness programs

Qualifications

• Previous Reservations and Groups & Events experience preferred.
• Experience in event management and planning.
• Strong verbal and written communication skills.

Responsibilities

• Manage all tour series from inquiries to implementation.
• Ensure events proceed smoothly by keeping in contact with clients.
• Prepare quotes and manage site inspections with Sales team.

Skills

Communication

Organizational Skills

Computer Literacy

Education

Experience in Travel or Hotel Industry

Groups and Events Experience

Job description

Here at Mount Nelson, our venues provide the perfect setting, whether you’re planning a large-scale business event, a showstopping wedding reception or a more intimate cocktail party, our Groups and Events team puts together some incredible events! If you’re looking to develop your skills and be part of the future of luxury, this is your moment!

Primary Responsibilities Include:

• Managing all tour series from inquiries to implementation.
• Ensure that Tour Series and related events proceed smoothly by keeping in close contact with clients so that their needs are always met.
• Manage groups and events not related to tour series where necessary.
• Preparing quotes, making follow-up calls with prospective clients and holding meetings with clients who are interested in hosting an event.
• Quote and contract all potential business through all available booking channels.
• Manage site inspections in conjunction with the Sales team.
• Preparing the daily change sheet and distributing accordingly. Performing daily banking duties.
• Liaise with suppliers (off-site) when needed.
• Preparing the weekly function run pack and distributing accordingly.

What You Bring:

• Previous Reservations experience – preferre
• Previous Groups and Events experience, within a luxury environment – advantageous
• Experience in the travel or hotel industry, coaching, coordinating group travel, event management, or event planning.
• Strong verbal and written communication skills.
• Excellent computer literacy.

What We Offer:

At Mount Nelson, we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including:

• Competitive basic salary and benefits
• Loyalty and recognition rewards programs
• Employee Assistance & Wellness programs

We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other.