Tour Guide Agent

The Legends Agency; Johannesburg; On-site; ZAR 50 000 - 200 000; Full time

Job summary

Ein führendes Tourismusunternehmen sucht einen engagierten Tour Agenten, der Kunden bei der Planung unvergesslicher Reisen durch Afrika unterstützt. In dieser Rolle bieten Sie außergewöhnlichen Kundenservice und maßgeschneiderte Empfehlungen, um sicherzustellen, dass jede Reise die Erwartungen übertrifft. Sie koordinieren Buchungen, kommunizieren regelmäßig mit den Kunden und arbeiten eng mit einem leidenschaftlichen Team zusammen, um nachhaltigen Tourismus zu fördern. Wenn Sie eine Leidenschaft für Reisen und die afrikanische Kultur haben, ist dies die perfekte Gelegenheit für Sie, Teil eines dynamischen Teams zu werden und unvergessliche Erlebnisse zu schaffen.

Benefits

Reisevergünstigungen

Karrierewachstum

Umfassende Schulungsprogramme

Gesundheits- und Wellnessleistungen

Unterstützendes Arbeitsumfeld

Qualifications

• Bachelor-Abschluss in Tourismusmanagement oder verwandtem Bereich bevorzugt.
• Erfahrung in einer ähnlichen Rolle in der Reisebranche.

Responsibilities

• Engagement mit Kunden zur Erfassung ihrer Reisepräferenzen und Budgets.
• Erstellung maßgeschneiderter Reisepläne basierend auf Kundeninteressen.

Skills

Kundenkommunikation

Reiseplanung

Produktkenntnis

Krisenmanagement

Organisationstalent

Education

Bachelor in Tourismusmanagement

Erfahrung in der Reisebranche

Tools

Amadeus

Galileo

Sabre

Job description

Job Title: Tour Agent, Travel Agent - Internal Office

Company Overview:

Our client is a leading tourism company dedicated to showcasing the beauty, culture, and diversity of Africa to travelers worldwide. Committed to sustainable tourism practices and authentic experiences, they offer a range of tour packages tailored to meet the interests and preferences of every traveler. From safari adventures to cultural immersions, Afritur strives to create memorable experiences that leave a lasting impact.

Location:

Johannesburg, Cresta

Job Summary:

As a Tour Agent within their internal office, you will play a crucial role in assisting clients with planning and booking their African adventures. You will provide exceptional customer service, expert guidance, and personalized recommendations to ensure each traveler's experience exceeds expectations. Working closely with our team of travel experts, you will contribute to the seamless execution of tour packages while promoting sustainable and responsible tourism practices.

Key Responsibilities:

1. Customer Consultation: Engage with clients via phone, email, or in-person meetings to understand their travel preferences, interests, and budget constraints.
2. Tailored Itinerary Planning: Use your knowledge of African destinations, attractions, and activities to create customized tour itineraries that align with clients' interests and requirements.
3. Booking Coordination: Handle all aspects of booking arrangements, including flights, accommodations, transportation, activities, and travel insurance, ensuring accuracy and timely confirmation.
4. Client Communication: Maintain regular communication with clients throughout the booking process, providing updates, answering inquiries, and addressing any concerns or special requests.
5. Product Knowledge: Stay updated on travel trends, destination developments, and industry news to offer informed recommendations and enhance the customer experience.
6. Documentation and Administration: Prepare all necessary travel documents, including itineraries, invoices, vouchers, and contracts, ensuring compliance with company policies and industry regulations.
7. Collaboration: Work collaboratively with internal teams, including sales, marketing, and operations, to optimize tour offerings, streamline processes, and improve service delivery.
8. Customer Feedback: Solicit feedback from clients post-travel to assess satisfaction, identify areas for improvement, and gather testimonials for marketing.
9. Crisis Management: Demonstrate flexibility and resourcefulness in handling unforeseen disruptions, emergencies, or issues during clients' trips.
10. Promotion of Sustainable Tourism: Educate clients on responsible travel practices, environmental impact, supporting local communities, and respecting wildlife.

Qualifications:

1. Bachelor's degree in Tourism Management, Hospitality, or related field preferred.
2. Experience in a similar travel industry role, with knowledge of tour operations and destination management.
3. Excellent communication and interpersonal skills to build rapport with diverse clients.
4. Proficiency in travel booking systems such as Amadeus, Galileo, or Sabre.
5. Strong organizational skills, attention to detail, and ability to manage multiple tasks.
6. Passion for travel and appreciation for African culture, wildlife, and landscapes.
7. Fluency in English; additional languages, especially local African languages, are advantageous.
8. Commitment to ethical standards, sustainable tourism, and excellent customer service.

Salary and Benefits:

1. Competitive salary of 15,000 ZAR in Johannesburg.
2. Opportunities for career growth and advancement.
3. Comprehensive training and development programs.
4. Travel perks, including discounted tour packages and familiarization trips.
5. Health and wellness benefits.
6. Supportive work environment with a passionate team of travel enthusiasts.

Embark on a rewarding career where you can make a difference in people's lives while exploring Africa's wonders! Apply now to join our passionate team dedicated to creating unforgettable travel experiences.