Tour Guide Agent

The Legends Agency; Johannesburg; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A leading tourism company seeks a Tour Agent in Johannesburg to assist clients in planning African adventures. Responsibilities include customer consultations, itinerary planning, and booking coordination. Candidates should have a degree in Tourism Management, experience in travel, and excellent communication skills. The role offers competitive salary and various travel perks in a supportive work environment.

Benefits

Competitive salary

Career growth opportunities

Travel perks

Health and wellness benefits

Comprehensive training programs

Qualifications

• Experience in a similar travel industry role.
• Fluency in English; additional local languages are a plus.
• Commitment to sustainable tourism practices.

Responsibilities

• Engage with clients to understand their travel preferences.
• Create custom itineraries based on client interests.
• Handle all aspects of booking for accuracy and timeliness.
• Maintain client communication throughout the booking process.
• Prepare travel documents ensuring compliance.

Skills

Customer service

Communication skills

Organizational skills

Knowledge of African culture

Interpersonal skills

Education

Bachelor's degree in Tourism Management

Tools

Amadeus

Galileo

Sabre

Job description

Job Title: Tour Agent, Travel Agent - Internal Office

Company Overview:

Our client is a leading tourism company dedicated to showcasing the beauty, culture, and diversity of Africa to travelers worldwide. Committed to sustainable tourism practices and authentic experiences, they offer a range of tour packages tailored to meet the interests and preferences of every traveler. From safari adventures to cultural immersions, Afritur strives to create memorable experiences that leave a lasting impact.

Location:

Johannesburg, Cresta

Job Summary:

As a Tour Agent within their internal office, you will play a crucial role in assisting clients with planning and booking their African adventures. Your responsibilities include providing exceptional customer service, expert guidance, and personalized recommendations to ensure each traveler's experience exceeds expectations. You will work closely with our team of travel experts to execute tour packages seamlessly while promoting sustainable and responsible tourism practices.

Key Responsibilities:

1. Customer Consultation: Engage with clients via phone, email, or in-person to understand their travel preferences, interests, and budget constraints.
2. Tailored Itinerary Planning: Use your knowledge of African destinations, attractions, and activities to create customized itineraries aligning with client interests.
3. Booking Coordination: Handle all booking aspects, including flights, accommodations, transportation, activities, and travel insurance, ensuring accuracy and timely confirmation.
4. Client Communication: Maintain regular contact throughout the booking process, providing updates and addressing inquiries or concerns.
5. Product Knowledge: Stay updated on travel trends, destination developments, and industry news to offer informed recommendations.
6. Documentation and Administration: Prepare travel documents such as itineraries, invoices, vouchers, and contracts, ensuring compliance with policies and regulations.
7. Collaboration: Work with sales, marketing, and operations teams to optimize tour offerings and improve service delivery.
8. Customer Feedback: Collect feedback post-travel to assess satisfaction, identify improvements, and gather testimonials.
9. Crisis Management: Handle unforeseen travel disruptions or emergencies effectively.
10. Promotion of Sustainable Tourism: Educate clients on responsible travel practices, environmental impact, supporting local communities, and wildlife respect.

Qualifications:

1. Bachelor's degree in Tourism Management, Hospitality, or related field preferred.
2. Experience in a similar travel industry role, with knowledge of tour operations and destination management.
3. Excellent communication and interpersonal skills for building rapport with diverse clients.
4. Proficiency in travel booking systems such as Amadeus, Galileo, or Sabre.
5. Strong organizational skills and attention to detail.
6. Passion for travel and appreciation for African culture, wildlife, and landscapes.
7. Fluency in English; additional languages, especially local African languages, are advantageous.
8. Commitment to ethical standards, sustainable tourism, and exceptional customer service.

Salary and Benefits:

Competitive salary of 15,000 ZAR in Johannesburg.

Opportunities for career growth and advancement.

Comprehensive training and development programs.

Travel perks, including discounted tour packages and familiarization trips.

Health and wellness benefits.

A positive and supportive work environment with a passionate team of travel enthusiasts.

Join Our Client:

Embark on a rewarding career where you can make a difference in people's lives while exploring Africa's wonders! Apply now to become part of our passionate team dedicated to creating unforgettable travel experiences.