TLC Field Service Advisor - TLC Head Office (KwaZulu-Natal)

Dis-Chem Pharmacies; KwaZulu-Natal; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading pharmacy chain in KwaZulu-Natal seeks a TLC Field Service Advisor to implement and maintain the TLC franchise system. Duties include overseeing store operations, conducting regular visits, and ensuring staff training. Candidates should have retail management experience and excellent communication skills in English and Afrikaans. The position offers a market-related salary along with benefits such as medical aid and provident fund.

Benefits

Market related salary

Medical aid

Provident fund

Staff account

Qualifications

• 2 – 5 years’ experience in store retail management.
• Ability to train staff and manage operations.

Responsibilities

• Implement and maintain the TLC franchise system.
• Conduct regular store visits and monitor operations.
• Administer ongoing training in store.
• Review financial performance to ensure profitability.

Skills

Store retail management

Excellent communication skills

Stock management

Training administration

Education

Grade 12 – Matric or Senior Certificate

Sales/Marketing/Operations Management diploma/Degree

Job description

TLC Head Office has an opportunity for a TLC Field Service Advisor. You will be responsible for implementing and maintaining all aspects of the TLC franchise system within responsible stores.

Essential:

• Grade 12 – Matric or Senior Certificate or relevant qualification
• 2 – 5 years’ experience in a store retail management discipline

Advantageous:

• Sales/Marketing/Operations Management diploma/ Degree
• Experience within a pharmacy environment

Job Specifications:

• Ensure that operational standards and operating systems are adhered to
• Conduct regular store visits in line with the FSA checklist
• Monitor store-ordering processes and ensure stock levels flow
• Ensure that the merchandising is accurate
• Liaise with pharmacy regarding planned and suggested orders and external suppliers
• Ensure that all required TLC corporate identity (CI) for stores is updated
• Administer ongoing training in store
• Monitor and support franchisees. Assist franchisee where needed
• Review store BI reports and discuss with management
• Drive store compliance and ensure operational standards and procedures are adhered to by franchisee
• Maintain continuous communication with store
• Recommend improvements and implement new processes and programs where necessary
• Effectively manage field services issues, stock management and merchandising requirements for all franchisees
• Participate in TLC store opening (conversions or new stores) projects and ensure operational logistics with the franchisee are in place
• Analyse new store operational requirements and devise operational support plan
• Implement all new business integration project plans from start to finish
• Coordinate activities related to the receiving and pricing of stock in preparation for the opening of the store
• Ensure that any rising issues or concerns are managed or escalated to the project team and resolved efficiently
• Implement all TLC franchisee marketing and advertising campaigns at store level, in conjunction with the Marketing Department
• Ensure store staff is trained and able to sell/market the assigned campaign
• Oversee the stores financial performance to ensure a profitable franchise model.
• Evaluate and analyse store financial benchmarks and turnover figures monthly
• Communicate negative growth immediately and manage recovery plans, in conjunction with the Franchisee and TLC management team
• Assist the franchisee with any reasonable duties in the trading routine and optimising the operations of the store
• Planning work schedules, including weekly and monthly timetables to ensure alignment with store support

Competencies:

Essential:

• Excellent telephone manner and language communication skills
• English & Afrikaans – read, write and speak well

Remuneration and benefits:

• Market related salary
• Medical aid
• Provident fund
• Staff account

ONLY SUCCESSFUL APPLICANTS WILL BE CONTACTED. IF YOU HAVEN`T BEEN CONTACTED WITHIN TWO WEEKS AFTER THE CLOSING DATE CONSIDER YOUR APPLICATION AS UNSUCCESSFUL.

Dis-Chem Pharmacies is an equal opportunity employer. Dis-Chem’s approved Employment Equity Plan and targets will be considered as part of the recruitment process aligned to Dis-Chem’s Employment Equity & Transformation Strategy. Dis-Chem actively supports the recruitment of People with Disabilities.