TLC Field Service Advisor - TLC Head Office (KwaZulu-Natal)

Dis-Chem Pharmacies; Durban; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading retail pharmacy chain in KwaZulu-Natal is seeking a TLC Field Service Advisor. This role involves implementing the TLC franchise system across stores, conducting store visits, and supporting franchisees. Preferred candidates will have 2-5 years in retail management, a matric certificate, and be proficient in English and Afrikaans. Competitive market-related salary and benefits are offered.

Benefits

Market related salary

Medical aid

Provident fund

Staff account

Qualifications

• 2 – 5 years’ experience in store retail management.
• Experience within a pharmacy environment is advantageous.

Responsibilities

• Implement and maintain all aspects of the TLC franchise system.
• Conduct regular store visits and monitor stock levels.
• Provide ongoing training and support to franchisees.

Skills

Excellent telephone manner

Language communication skills

English & Afrikaans proficiency

Education

Grade 12 – Matric or Senior Certificate

Sales / Marketing / Operations Management diploma / Degree

Job description

Job title : TLC Field Service Advisor - TLC Head Office (KwaZulu-Natal)

Job Location : KwaZulu-Natal, Durban Deadline : September 03, 2025 Quick Recommended Links

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Job Description

TLC Head Office has an opportunity for a TLC Field Service Advisor.

You will be responsible for implementing and maintaining all aspects of the TLC franchise system within responsible stores.

Essential :

Grade 12 – Matric or Senior Certificate or relevant qualification

2 – 5 years’ experience in a store retail management discipline

Advantageous :

Sales / Marketing / Operations Management diploma / Degree

Experience within a pharmacy environment

Job Specifications :

Ensure that operational standards and operating systems are adhered to

Conduct regular store visits in line with the FSA checklist

Monitor store-ordering processes and ensure stock levels flow

Ensure that the merchandising is accurate

Liaise with pharmacy regarding planned and suggested orders and external suppliers

Ensure that all required TLC corporate identity (CI) for stores is updated

Administer ongoing training in store

Monitor and support franchisees. Assist franchisee where needed

Review store BI reports and discuss with management

Drive store compliance and ensure operational standards and procedures are adhered to by franchisee

Maintain continuous communication with store

Recommend improvements and implement new processes and programs where necessary

Effectively manage field services issues, stock management and merchandising requirements for all franchisees

Participate in TLC store opening (conversions or new stores) projects and ensure operational logistics with the franchisee are in place

Analyse new store operational requirements and devise operational support plan

Implement all new business integration project plans from start to finish

Coordinate activities related to the receiving and pricing of stock in preparation for the opening of the store

Ensure that any rising issues or concerns are managed or escalated to the project team and resolved efficiently

Implement all TLC franchisee marketing and advertising campaigns at store level, in conjunction with the Marketing Department

Ensure store staff is trained and able to sell / market the assigned campaign

Oversee the stores financial performance to ensure a profitable franchise model.

Evaluate and analyse store financial benchmarks and turnover figures monthly

Communicate negative growth immediately and manage recovery plans, in conjunction with the Franchisee and TLC management team

Assist the franchisee with any reasonable duties in the trading routine and optimising the operations of the store

Planning work schedules, including weekly and monthly timetables to ensure alignment with store support

Competencies : Essential :

Excellent telephone manner and language communication skills

English & Afrikaans – read, write and speak well

Remuneration and benefits :

Market related salary

Medical aid

Provident fund

Staff account

Sales / Retail / Business Development jobs