Tier 2/Tier 3 Technical Support Engineer - US Hours

Netsurit; Johannesburg; Remote; ZAR 30 000 - 60 000; Full time

Job summary

An innovative company is seeking a Tier 2/3 Technical Support Engineer to join their dynamic team. This role involves providing high-end technical support for a diverse client portfolio, designing and implementing solutions, and conducting security analyses. The ideal candidate will have a passion for IT, strong problem-solving skills, and experience in remote support. Join a forward-thinking team that values growth and development, and contribute to exciting projects that make a difference in the IT landscape. If you're ready to take your career to the next level, this opportunity is for you!

Qualifications

• 3-5+ years' experience in IT & Networking.
• Formal IT qualifications, ideally Microsoft certifications.

Responsibilities

• Provide high-end technical support for clients.
• Design and implement projects based on client needs.
• Conduct infrastructure security analysis and reporting.

Skills

Server/Network Support

Cloud Technologies

Problem-Solving Skills

Microsoft Technologies

TCP/IP Networking

Education

Microsoft Role-Based Certifications

Tools

Office 365

Microsoft 365

Azure

Hyper-V

VMWare

Job description

Job Description

Tier 2/3 Technical Support Engineer

Location: South Africa (Serving USA Clients)

Model: Remote

Requirements:

• The IT Services Consultant must have at least 3-5+ years' experience in the IT & Networking environment and must have formal IT qualifications, ideally Microsoft role-based certifications.
• A candidate with the right attitude and aptitude to succeed in Server/Network Support, Cloud technologies, Projects, and Client services consulting will be suitable for this position. The candidate must have a passion for all things IT, strong problem-solving skills, and a desire to learn and grow within the Netsurit team.
• The successful candidate should have a minimum of 3 years of remote support experience.

Duties and Responsibilities:

• The IT Services Consultant will be responsible for high-end, proactive, as well as reactive, Technical Support for the Netsurit client portfolio, including but not limited to:
• Design and implement projects based on client requirements and project scope.
• Conduct infrastructure security analysis and reporting.
• Create client documentation and policy design.
• Manage incidents, problems, resolve service requests, and apply change management where necessary.
• Maintain a good understanding of the ITIL Framework and ITSM systems.
• Have excellent knowledge of Microsoft technologies including, but not limited to, Office 365, Microsoft 365, Azure, Hyper-V, and VMWare.
• Possess good knowledge of TCP/IP networking protocols, VLANs, and experience in installing and configuring firewalls, managed switches, and routers.
• Understand network security, malware, and ransomware prevention strategies.
• Assist and mentor junior consultants and host technical workshops for the team.