Tier 2 / Tier 3 Technical Support Engineer - (2Pm-10Pmsast)

Netsurit; Johannesburg; Remote; ZAR 500,000 - 750,000; Full time

Job summary

Netsurit is looking for a Mid-Senior Level Tier 2 / Tier 3 Technical Support Engineer. This remote position involves providing comprehensive technical support, project design and implementation, along with mentoring junior staff. The ideal candidate will have strong networking skills and relevant certifications, with a passion for technology.

Qualifications

• Minimum 3-5+ years experience in IT & Networking.
• At least 3 years remote support experience.
• Passion for IT and eagerness to learn.

Responsibilities

• Provide high-end, proactive technical support.
• Design and implement IT projects.
• Conduct security analysis and reporting.

Skills

Problem Solving

Client Services Consulting

Server / Network Support

Cloud Technologies

Education

Formal IT Qualifications

Microsoft Role-Based Certifications

Tools

Microsoft Azure

Hyper-V / VMWare

Job description

Tier 2 / Tier 3 Technical Support Engineer - (2pm-11pm SAST)

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About the job

Location: South Africa (Serving USA Clients)
Model: Remote

Requirements

• The IT Services Consultant must have at least 3-5+ years' experience in the IT & Networking environment and must have formal IT qualifications, ideally Microsoft role-based certifications.
• Strong attitude and aptitude for Server / Network Support, Cloud technologies, Projects, and Client services consulting.
• Passion for IT, strong problem-solving skills, eagerness to learn and grow within the Netsurit team.
• Minimum of 3 years remote support experience.

Duties and Responsibilities

• Provide high-end, proactive, and reactive technical support for the Netsurit client portfolio.
• Design and implement projects based on client requirements and project scope.
• Conduct infrastructure security analysis and reporting.
• Develop client documentation and policies.
• Manage incidents, problems, service requests, and apply change management as necessary.
• Maintain a good understanding of the ITIL framework and ITSM systems.
• Possess excellent knowledge of Microsoft technologies including Office, Microsoft Azure, Hyper-V / VMWare.
• Have good knowledge of TCP/IP networking protocols, VLANs, and experience installing and configuring firewalls, managed switches, and routers.
• Understand network security, malware, and ransomware prevention.
• Assist and mentor junior consultants and host technical workshops for the team.

Additional Information

Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Information Technology
Industries: IT Services and IT Consulting

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Technical Support Engineer • Johannesburg, Gauteng