Tier 2/Tier 3 Technical Support Engineer -

Netsurit; Johannesburg; Remote; ZAR 300,000 - 500,000; Full time

Job summary

Netsurit is seeking a Tier 2/3 Technical Support Engineer to provide high-end technical support remotely for their client portfolio. The ideal candidate will have extensive experience in IT & Networking, server support, and cloud technologies, alongside formal IT qualifications. Join a dynamic team that fosters growth and learning while managing technical projects and incidents with a client-centered approach.

Qualifications

• 3-5+ years' experience in IT & Networking environment.
• Remote support experience of at least 3 years.
• Strong attitude and aptitude for Server/Network Support and Cloud technologies.

Responsibilities

• Provide proactive and reactive Technical Support for clients.
• Design and implement projects as per client requirements.
• Manage incidents and apply Change Management as necessary.

Skills

Problem Solving

Client Services Consulting

Infrastructure Security Analysis

Network Security

Education

Microsoft Role-Based Certifications

Formal IT Qualifications

Tools

Office 365

Microsoft 365

Azure

VMWare

TCP/IP Networking

Job description

Job Description

Tier 2/3 Technical Support Engineer

Location: South Africa (Serving USA Clients)

Model: Remote

Requirements

• The IT Services Consultant must have at least 3-5+ years' experience in the IT & Networking environment and must have formal IT qualifications, ideally Microsoft role-based certifications.
• A candidate with the attitude and aptitude to succeed in Server/Network Support, Cloud technologies, Projects, and Client services consulting will fill this position. The candidate must have a love for all things IT, strong problem-solving skills, and display an eagerness to learn and grow within the Netsurit team.
• The successful candidate should have a minimum of 3 years' remote support experience.

Duties and Responsibilities

• The IT Services Consultant will be responsible for high-end, proactive as well as reactive Technical Support for the Netsurit client portfolio, including but not limited to:
• Design and implement projects as per client requirements and project scope.
• Infrastructure security analysis and reporting.
• Client documentation and policy design.
• Incident management, Problem management, resolving Service Requests, and applying Change Management where necessary.
• Good general understanding of the ITIL Framework and ITSM Systems.
• Excellent knowledge of Microsoft technologies including but not limited to Office 365, Microsoft 365, Azure, Hyper-V / VMWare.
• Must have good knowledge of TCP/IP Networking protocols, VLANs, installing and configuring firewalls, managed switches, and routers.
• Must have a good understanding of network security, malware/ransomware prevention.
• Assist / mentor junior consultants and host technical workshops for the team.