Tier 2 Service Desk Technician R15-R23k with Incentives

Dial a Nerd; Johannesburg; On-site; ZAR 300,000 - 500,000; Full time

Job summary

Une entreprise offrant des services informatiques recherche un technicien de support de niveau 2 pour rejoindre son équipe à Johannesburg et à Cape Town. Le poste implique un soutien technique sur site et à distance, avec des responsabilités allant de l'installation de matériel à la résolution de problèmes complexes. Un véhicule et un permis de conduire sont requis, car des déplacements sont nécessaires.

Qualifications

• 3+ ans d'expérience dans un rôle de support technique.
• Compréhension solide des systèmes d'exploitation de bureau et serveur.
• Expérience avec le matériel de mise en réseau (routeurs, commutateurs).

Responsibilities

• Fournir un support technique sur site et à distance pour résoudre les problèmes.
• Réaliser des installations et configurations de matériel informatique.
• Documenter toutes les visites et actions via le système de tickets.

Skills

Diagnostic

Résolution de problèmes

Communication

Gestion du temps

Tools

Windows

macOS

Linux

Matériel réseau

Job description

Job Summary

We are looking for a skilled and reliable Tier 2 Technician to join our Service Desk team in Johannesburg and in Cape Town. This role includes both remote support and regular on-site visits to client locations. You will need your own reliable vehicle and a valid driver’s licence, as travel is a key part of the role.

Key Responsibilities

• Provide technical support on-site and remotely to resolve issues related to hardware, software, and networking.
• Carry out installations and configurations of desktops, laptops, printers, and other IT equipment.
• Assess client environments and provide recommendations for upgrades or improvements.
• Maintain accurate and detailed documentation of all site visits, actions taken, and resolutions via our ticketing system.
• Work with internal teams to escalate and resolve complex issues when required.
• Build and maintain strong relationships with clients through professional and effective service delivery.
• Stay current with developments in technology to maintain a high level of technical competence.
• Provide feedback to management on recurring issues or opportunities for improvement.
  
  

Requirements

• 3+ years’ experience in a technical support role, ideally in an MSP or customer-facing IT environment.
• Solid understanding of desktop and server operating systems (Windows, macOS, and Linux preferred).
• Experience with networking hardware such as routers, switches, wireless access points, and firewalls.
• Strong diagnostic and problem-solving skills with a methodical approach.
• Clear and confident communicator, able to explain technical concepts to non-technical users.
• Able to manage time effectively and work independently when required.
• Valid driver’s licence and reliable vehicle are essential.