Tier 2 IT Technician

HR Corporation; Somerset West; Hybrid; ZAR 200,000 - 300,000; Full time

Job summary

A dynamic company is seeking a highly skilled IT specialist to provide expert-level support for Managed IT Services. This role requires extensive knowledge of hardware, software, cloud technology, and network systems, along with strong customer service skills. Candidates should possess relevant certifications and a proven track record in IT support. The position offers a blend of remote and on-site work, making it ideal for those looking to thrive in a fast-paced environment.

Benefits

Company vehicle provided for travel to client sites

Qualifications

• 5+ years of experience in IT support including Tier I and Tier II levels.
• Familiarity with Managed Service Provider environments.
• Strong customer service skills; fluent in English with understanding of Afrikaans.

Responsibilities

• Provide expert-level support to resolve complex technical issues.
• Implement and manage BCDR solutions, assist with cloud migrations.
• Maintain positive relationships with colleagues, clients, and vendors.

Skills

Networking

Firewalls

Microsoft ecosystems

Backup technology

Cloud technology

Linux proficiency

Education

MTCNA certification

A+/N+ certification

Microsoft 365 certification

Diploma or degree in IT/Computing

Job description

It is based from the office in Somerset West, although the majority of work is remote from the office.

You must be able to get to Somerset West daily.

Job Summary

Seeking a highly skilled IT specialist for an exciting opportunity in a dynamic environment. This expert-level role focuses on delivering top-tier customer support for Managed IT Services, requiring extensive knowledge of hardware, software, cloud technology, server infrastructure, and network systems.

Experience & Skills Required

• 5+ years of experience in IT support, including Tier I and Tier II levels.
• Networking, Firewalls, Mikrotik, Cisco, Sophos, and Ishield.
• Microsoft ecosystems: implementation, administration, and support.
• Managed Service Provider experience and familiarity with ticketing systems.
• Advanced knowledge of Hyper-V, VMware, and Microsoft licensing.
• Backup technology, cloud technology, server infrastructure, and network systems expertise.
• Server, network, application, and virtual CIO support management.
• Deployment software (Microsoft WDS, MDT) and network protocols (TCP/IP, OSI model).
• Proficiency in Linux.

Certifications & Education

• MTCNA, A+/N+, Microsoft 365, Windows Server, ITIL.
• Diploma, degree, or relevant qualification in IT/Computing or equivalent work experience.

Key Responsibilities

• Provide expert-level support to resolve complex technical issues.
• Respond to customer needs via phone, remote diagnostics, or onsite visits.
• Implement and manage BCDR solutions and assist with cloud migrations (AWS, Azure).
• Install and manage server infrastructure, including DNS, DHCP, domain hosting, and virtualization.
• Manage Microsoft server licensing and Office 365 migrations.
• Configure and maintain network components such as wireless access points, firewalls, switches.
• Resolve complex system and network issues using advanced technical skills.
• Maintain positive relationships with colleagues, clients, and vendors.
• Participate in on-call rotation for escalations.
• Perform additional duties as required.

Skills & Requirements

• Strong customer service skills, with fluency in English and understanding of Afrikaans.
• Solid knowledge of Microsoft OS and Office 365.
• Willingness to travel to client sites; company provides a vehicle.
• Ability to diagnose and fix software issues, OS problems, and application errors.
• Proficient in identifying and preventing viruses & malware.
• Understanding of printer and server settings.
• Ability to multitask in a fast-paced environment.
• Assist sales team with tech insights, quotes, and upselling.
• Adherence to policies and keeping systems updated.
• Share knowledge and continue learning to grow professionally.

This job is active and accepting applications.