Tier 2 IT Support Engineer (Fully Remote – South Africa)

Believe Resourcing; Mpumalanga; Remote; ZAR 300,000 - 400,000; Full time

Job summary

A leading company in IT support services is seeking a Tier 2 IT Support Engineer for a fully remote role based in South Africa. The successful candidate will handle technical issues for UK-based clients, ensuring efficient resolution across multiple platforms. This position requires a proactive individual who is technically strong, customer-focused, and can work independently in a remote environment.

Benefits

Fully remote work

Exposure to modern technologies

Collaborative working environment

Qualifications

• Minimum 3 years' experience in Tier 2 support, preferably in an MSP environment.
• Strong knowledge of Microsoft 365, Azure, Windows Server.
• Excellent verbal and written communication skills.

Responsibilities

• Provide second-line technical support across various systems.
• Troubleshoot hardware, software, and cloud-related issues.
• Communicate effectively with users; maintain support records.

Skills

Microsoft 365

Azure

Windows Server

Virtualisation tools

Networking fundamentals

Communication skills

Tools

Hyper-V

VMware

Intune

Exchange Online

SharePoint

Remote support tools

Job description

Job Title: Tier 2 IT Support Engineer(Fully Remote – South Africa)

Working Hours: Full-time - Monday to Friday, 8:00 AM – 7:00 PM (UK hours)8-hour shift including a 30-minute lunch break

Salary: R35,000 – R38,000 per month (Depending on Experience)

What’s on Offer:

• Fully remote role based in South Africa

• Opportunity to support international clients

• Exposure to a wide range of modern technologies and tools

• Collaborative and professional working environment

About the Client

Our client has been delivering specialised support desk services since 2000, with a strong focus on providing white-labelled technical support as a seamless extension of their partners’ teams. Known for their commitment to integration, the support team takes pride in becoming an authentic part of each client’s organisation, which has been consistently reflected in positive customer feedback.

Their long-standing team includes engineers with over eight years of service, with some having joined as early as 2006. Backed by decades of experience and leadership continuity, the company offers a stable and collaborative environment for both clients and employees alike.

About the Role

We’re looking for an experienced and self-motivated Tier 2 IT Support Engineer to join a fully remote team supporting UK-based clients. In this role, you’ll handle escalated technical issues, manage system troubleshooting, and ensure smooth resolution across various platforms, all while delivering exceptional service.

Key Responsibilities:

• Provide second-line technical support across a range of systems, platforms, and applications

• Troubleshoot hardware, software, and cloud-related issues (Windows OS, M365, Azure, etc.)

• Resolve technical incidents independently or escalate to specialised teams where appropriate

• Maintain accurate records of support requests and updates within the ticketing system

• Support and guide Tier 1 staff where needed, and contribute to internal knowledge bases

• Communicate effectively with users and team members to ensure timely resolution within SLAs

Skills & Experience Required:

• Minimum 3 years' experience in Tier 2 or second-line support, preferably within an MSP environment

• Strong knowledge of Microsoft 365, Azure, Windows Server, and virtualisation tools (Hyper-V or VMware)

• Familiarity with networking fundamentals, including DNS, DHCP, and firewalls (e.g., SonicWall, WatchGuard)

• Hands-on experience with Intune, Exchange Online, SharePoint, and remote support tools

• Excellent written and verbal communication skills

• Ability to work effectively under pressure and manage multiple priorities

Ideal Candidate Will Be:

• Customer-focused with a positive, solutions-driven mindset

• Technically strong and quick to learn new systems

• Confident working independently in a remote environment

• Organised, proactive, and able to manage workload efficiently