Tier 2 IT support engineer

Greys Personnel; Sandton; On-site; ZAR 300,000 - 400,000; Full time

Job summary

A leading company in South Africa is seeking an experienced IT Support Engineer to join their team in Sunninghill. This role involves handling escalated technical issues, providing advanced troubleshooting, and maintaining IT infrastructure. Candidates should possess a relevant IT diploma and a minimum of 5 years in IT support, along with strong customer relationship skills.

Qualifications

• Minimum of 5 years experience in IT with a solid background in IT support.
• Strong IT background in technical infrastructure and systems.
• Experience with customer relationship management.

Responsibilities

• Handle escalated technical issues that Tier 1 cannot resolve.
• Contribute to IT infrastructure maintenance and upgrades.
• Provide end-user support and document activities.

Skills

Technical troubleshooting

Customer Experience

Problem Solving

Network Management

Relationship Management

Education

IT Diploma including MCSE, MCITP, A+, N+

Job description

• Appropriate IT Diploma and or Qualification including MCSE, MCITP, A+, N+ qualification (for Tier 2)
• A minimum of 5 years experience in IT with a solid background in IT support
• Strong IT background (technical & future trends)
• Information Technology, including all technical infrastructure, bare servers and networking, systems, processes, desktop security, desktop, remote, cloud computing, hosting, web services, hardware, software, and multiple devices (e.g., PCs, Macs, mobile devices).
• Technical troubleshooting and problem resolution
• Customer Experience
• Customer Relationship Management
• Execution & Results Orientation
• Relationship Management & Conflict Resolution
• Networking
• Learning Agility
• Management Information & Reporting
• Solution orientation / Problem Solving
• Process orientation

Job Duties :

• A Tier 2 IT support engineer is responsible for handling escalated technical issues that Tier 1 support cannot resolve, providing more advanced troubleshooting, and resolving complex IT problems.
• Contribute to IT infrastructure maintenance and upgrades, which may involve hardware, software, and network support.
• Involved in client site visits and support.
• Advanced Troubleshooting : Addressing complex IT issues escalated from Tier 1, requiring in-depth knowledge and experience.
• Technical Support : Providing support for hardware, software, network, and system-related problems.
• Issue Resolution : Diagnosing and resolving escalated incidents and service requests.
• Infrastructure Maintenance : Performing hardware and software installations, upgrades, and maintenance.
• Client Site Support : Potentially visiting and supporting clients in person.
• Collaboration : Working with other IT professionals to ensure smooth operations.
• Documentation : Maintaining records of installations, configurations, and support activities.
• Urgency and Urgency : Addressing incidents with a sense of urgency, regardless of the incident level.
• End-User Support : Providing support to end-users, resolving their IT problems and providing solutions

Salary :

R22,000 - R25,000 CTC (Based on your experience)

How to apply :

Create a job alert for this search

It Support Engineer • Sunninghill, South Africa