Tier 2 IT support engineer

Greys Recruitment; Sandton; On-site; ZAR 300,000 - 400,000; Full time

Job summary

A prominent recruitment agency is in search of a Tier 2 IT Support Engineer for their client in Johannesburg. This role involves troubleshooting complex IT issues, maintaining technical infrastructure, and providing client support. Candidates should have at least 5 years of experience in IT support, along with relevant qualifications such as MCSE, A+, and N+. The role offers a competitive salary range based on experience, alongside opportunities for professional growth within an essential IT function.

Qualifications

• Minimum of 5 years’ experience in IT support.
• Strong IT background including hardware, software, and networking.
• Must possess relevant IT certifications.

Responsibilities

• Handle escalated technical issues from Tier 1 support.
• Provide support for hardware, software, network, and system-related problems.
• Maintain IT infrastructure and support client site visits.

Skills

Technical troubleshooting

Customer Experience

Solution orientation

Process orientation

Networking

Education

IT Diploma or equivalent qualification

MCSE

MCITP

A+

N+

Job description

Our Client is seeking a Tier 2 IT support engineer to join their company in Johannesburg.

Job Requirements :

• Appropriate IT Diploma and or Qualification including MCSE, MCITP, A+, N+ qualification (for Tier 2)
• A minimum of 5 years’ experience in IT with a solid background in IT support
• Strong IT background (technical & future trends)
• Information Technology, including all technical infrastructure, bare servers and networking, systems, processes, desktop security, desktop, remote, cloud computing, hosting, web services, hardware, software, and multiple devices (e.g., PCs, Macs, mobile devices).
• Technical troubleshooting and problem resolution
• Customer Experience
• Customer Relationship Management
• Execution & Results Orientation
• Relationship Management & Conflict Resolution
• Networking
• Learning Agility
• Management Information & Reporting
• Solution orientation / Problem Solving
• Process orientation

Job Duties :

• A Tier 2 IT support engineer is responsible for handling escalated technical issues that Tier 1 support cannot resolve, providing more advanced troubleshooting, and resolving complex IT problems.
• Contribute to IT infrastructure maintenance and upgrades, which may involve hardware, software, and network support.
• Involved in client site visits and support.
• Advanced Troubleshooting : Addressing complex IT issues escalated from Tier 1, requiring in-depth knowledge and experience.
• Technical Support : Providing support for hardware, software, network, and system-related problems.
• Issue Resolution : Diagnosing and resolving escalated incidents and service requests.
• Infrastructure Maintenance : Performing hardware and software installations, upgrades, and maintenance.
• Client Site Support : Potentially visiting and supporting clients in person.
• Collaboration : Working with other IT professionals to ensure smooth operations.
• Documentation : Maintaining records of installations, configurations, and support activities.
• Urgency and Urgency : Addressing incidents with a sense of urgency, regardless of the incident level.
• End-User Support : Providing support to end-users, resolving their IT problems and providing solutions

Salary :

R22,000 - R25,000 CTC (Based on your experience)

How to apply :

1. Follow the link to our job seekers ’ page- https : / / measuredability.com / jobs-2 /

2. Search for the job title.

3. Click apply to submit your CV.

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