Tier 2 Helpdesk Engineer (Sandton)

It Anywhere (Pty) Ltd; Gauteng; On-site; ZAR 300,000 - 450,000; Full time

Job summary

A dynamic company in Gauteng is seeking a Tier 2 Helpdesk Engineer to provide technical support and troubleshooting for various IT issues. This office-based role requires strong networking skills, extensive IT experience, and relevant certifications. Join a supportive team and work with cutting-edge technologies in a fast-paced environment.

Benefits

Exposure to cutting-edge technologies

Supportive and skilled team environment

Fast-paced work environment

Qualifications

• 7+ years of professional IT experience required.
• Strong expertise in networks and firewalls.
• In-depth knowledge of servers and network infrastructure.

Responsibilities

• Diagnose and resolve IT issues related to various technologies.
• Setup and configure network equipment.
• Provide onsite support as required.

Skills

Networking expertise

Troubleshooting skills

Communication skills

Organizational skills

Time management skills

Education

Degree / Diploma in Technology

N+ Certification

Microsoft Certifications

Job description

IT Anywhere (Pty) Ltd Sandton, Gauteng, South Africa

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We are looking for a dynamic and experienced Tier 2 Helpdesk Engineer to join our team at our Sandton office.

This is an office-based role with onsite support responsibilities.

A valid driver's license and personal vehicle are required.

Qualifications & Certifications

• Degree / Diploma in Technology
• N+ Certification
• Microsoft Certifications in: Office, SharePoint, Security, Teams

Required Skills & Experience

• 7+ years of professional IT experience
• N-Central and Autotask experience
• Strong expertise in networks and firewalls, including SonicWall, FortiGate, PF Sense, and Untangle
• In-depth knowledge of servers and network infrastructure
• Familiarity with security standards such as PoPI, ISO, CIS, NIST, GDPR
• Microsoft ecosystem expertise, including SharePoint, Teams, OneDrive
• Comprehensive understanding of email technologies: POP, IMAP, Exchange
• Connectivity technologies knowledge: ADSL, LTE, Fibre
• Understanding of PPPoE, APN, and static routing
• Experience in Microsoft migrations: Exchange Online, SharePoint Online, Teams, OneDrive for Business
• Strong troubleshooting skills for PC, laptop hardware/software issues, Windows 7–11, macOS, Microsoft Office
• Excellent communication, organizational, and time management skills
• Ability to work under pressure and adapt to a fast-paced environment
• Strong task tracking and multitasking ability

Key Responsibilities

Technical Support & Troubleshooting

• Diagnose and resolve issues related to password resets, system unlocks, Microsoft Office applications, workstation and server performance, firewalls, network devices, email technologies, Wi-Fi, Active Directory, DNS, domain hosting, printer and scanning support

Networking & Infrastructure

• Setup and configure network cables, patch wall boxes, managed switches, gateway routers (PPPoE, DHCP, Static IP), LAN-side DNS and DHCP
• Troubleshoot network loops, faults, connectivity issues
• Log, track, and resolve support tickets
• Maintain clear communication with clients

Consulting & Client Support

• Analyze IT issues, provide solutions, upgrade planning, asset rotation recommendations, generate reports, collaborate on complex issues

Onsite Support (As Required)

• Perform emergency and scheduled call-outs, hardware repairs, collections, deliveries, support client projects and onsite services

Why Join Us?

• Work in a fast-paced and dynamic environment
• Gain exposure to cutting-edge technologies
• Be part of a supportive and skilled team

If you meet the requirements and are passionate about IT support, apply now!