Tier 1 Modern Workplace Engineer

Mango5; Wes-Kaap; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading IT support company in Cape Town is looking for a Tier 1 Modern Workplace Engineer. This role involves troubleshooting and providing user support in a dynamic environment. Candidates should have 4–6 years of desktop support experience and strong knowledge of Microsoft technologies. This position offers a market-related salary and medical insurance.

Benefits

Medical Insurance

24/7 standby support

Access to training & development

Qualifications

• 4–6 years of Tier 1/Desktop Support experience.
• Strong troubleshooting abilities.
• Familiarity with cloud infrastructure (AWS, Azure, or Google Cloud).

Responsibilities

• Diagnose and resolve technical issues.
• Provide hands-on end-user support.
• Ensure SLAs are met and escalate complex issues.

Skills

Microsoft Active Directory

O365 Suite

Windows 10 & 11 troubleshooting

Voice applications support

Cloud infrastructure knowledge

Education

MCSA / MCSE / MCDST or similar

A+ / N+ Certification

Job description

Mango5 City of Cape Town, Western Cape, South Africa

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Mango5 City of Cape Town, Western Cape, South Africa

Join to apply for the Tier 1 Modern Workplace Engineer role at Mango5

Are you a hands-on tech expert ready to take ownership of frontline IT support? Mango5 is on the lookout for a Tier 1 Modern Workplace Engineer who thrives in a dynamic environment and is passionate about troubleshooting, user support, and maintaining high service standards.

This is your opportunity to work in a fast-paced international environment, supporting internal and external users while collaborating with third-party IT partners.

Key Responsibilities

• Diagnose and resolve customer and internal technical issues.
• Build, configure, and replace employee laptops/desktops.
• Provide hands-on end-user support for software, hardware, and network-related concerns.
• Create, amend, and delete user accounts across platforms.
• Maintain and update IT asset registers and documentation.
• Install and support plugins, voice applications, and antivirus tools.
• Schedule and manage platform backups.
• Ensure service desk SLAs are met and escalate complex issues to Level 2/3.
• Offer support during critical outages (P1, P2) as part of 24/7 standby rotation.
• Assist in customer training sessions as required.
• Collaborate with internal development teams and third-party vendors.

What You Bring

• 4–6 years of Tier 1/Desktop Support experience.
• Solid knowledge of Microsoft Active Directory and O365 Suite (Exchange, Teams, SharePoint Online).
• Strong troubleshooting abilities in desktop OS (Windows 10 & 11), hardware, and network issues.
• Experience supporting voice applications and remote users.
• Familiarity with cloud infrastructure (AWS, Azure, or Google Cloud).
• Proven ability to prioritize, multitask, and thrive under pressure.

Preferred Qualifications

• MCSA / MCSE / MCDST or similar
• A+ / N+ Certification

Working Hours

• Monday – Friday | 14:00 – 23:00 (Rotational)
• Availability for24/7 first-line standby supportduring major outages
• Flexibility to support global teams across time zones
• Market-related salary
• Medical Insurance
• YouAssist (Emergency response, trauma, and home assistance)
• Access to Mango5’s LMS for training & development

Apply Now!

Step into a high-energy role where hustle meets opportunity. Help us shape a new business unit and elevate your career in the process.

Please note:Due to high application volumes, only short-listed candidates will be contacted. If you do not hear from us within two weeks, kindly consider your application unsuccessful.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

• Industries

  Outsourcing and Offshoring Consulting

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