Tier 1 IT Support Engineer

Pragma Global; Cape Town; On-site; ZAR 200 000 - 400 000; Full time

Job summary

An established industry player is seeking a skilled IT Support Engineer to join their dynamic team in Cape Town. In this role, you will be responsible for providing top-notch desktop support, troubleshooting networking issues, and administering Microsoft Active Directory and Office365. Your expertise will be crucial in ensuring seamless operations and security within the organization. If you have a passion for technology and a commitment to delivering exceptional service, this opportunity offers a chance to make a significant impact in a collaborative environment. Join a forward-thinking company that values innovation and professional growth.

Qualifications

• 4-6 years experience in desktop support or Tier 1 IT Support.
• MCP / A+ / N+ / M365 Certified Administrator or equivalent.

Responsibilities

• Monitors and remediates security threats.
• Installs and configures laptops, desktops, and printers.
• Supports IT Administrators with escalated calls.

Skills

Desktop Support

Networking Troubleshooting

Microsoft AD Administration

Office365 Support

Security Issue Remediation

Prioritization under Pressure

Education

MCP / A+ / N+ / M365 Certification

Tools

Microsoft AD

Office365

Video Conferencing Equipment

Job description

Job Location : Western Cape, Cape Town
Deadline: April 25, 2025

Minimum Qualifications:

• MCP / A+ / N+ / M365 Certified Administrator or equivalent.
• 4-6 years experience in a desktop support / Tier 1 IT Support Engineer environment.
• Administering and Supporting Microsoft AD and / or Entra ID.
• Installing and supporting desktop operating systems.
• Installing and supporting Office365 applications.
• Installing and troubleshooting laptops, desktops, printers, and mobile devices.
• Troubleshooting networking problems.
• Installing and supporting voice applications.
• Supporting and remediating anti-virus and security issues.
• Ability to prioritise and work under pressure.
• Ability to work accurately and according to policy.

Duties & Responsibilities:

• Assists with monitoring, investigating, and remediating all security threats.
• Resolves service requests according to SLA.
• Installs, configures, and troubleshoots laptops, desktops, printers, and mobiles.
• Creates / amends / deletes user accounts in all systems.
• Supports IT Administrators with escalated calls.
• Supports Video Conferencing and biometric access control equipment.
• Configures, administers, and troubleshoots O365 including Exchange, Teams, Sharepoint Online, OneDrive, and InTune.
• Attends meetings and updates documentation accurately when required.