Tier 1 Desktop Support Technician

Netsurit Group; Johannesburg; On-site; ZAR 20 000 - 40 000; Full time

Job summary

Join a forward-thinking company as a Tier 1 Desktop Support Consultant, where your passion for IT and problem-solving skills will shine. In this role, you'll provide exceptional support to clients, troubleshoot a variety of technical issues, and ensure smooth operations of IT services. With a focus on professional communication and customer service, you will be an integral part of a dynamic team dedicated to excellence. If you thrive in a fast-paced environment and are eager to grow in your IT career, this opportunity is perfect for you.

Qualifications

• At least 1 year of experience in IT and call center.
• Valid driver's license and reliable car required.

Responsibilities

• Provide professional communication with team and customers.
• Troubleshoot hardware and software issues on workstations.
• Manage incidents and resolve service requests.

Skills

Problem-solving skills

Customer service

Communication skills

IT Support

Networking protocols (TCP/IP, DNS, DHCP)

Education

A+ Certification

N+ Certification

Tools

Microsoft Office

ITSM systems

Job description

Job Title: Tier 1 Desktop Support Consultant

The Tier 1 Desktop Support Consultant must have at least 1 year of experience in the IT field and call center environment, a valid driver's license, and a reliable car.

Preferred qualifications include A+ and N+ certifications.

We are looking for a candidate with the right attitude and aptitude to succeed in IT Support and Client Services Consulting.

The ideal candidate should have a passion for IT, strong problem-solving skills, and an eagerness to learn and grow within the Netsurit team. A positive attitude is essential.

Responsibilities:

1. Provide professional, concise communication with team members and customers.
2. Deliver excellent customer service, verbal communication, phone skills, and maintain professionalism.
3. Perform workstation troubleshooting, setup, and configuration.
4. Manage incidents and resolve service requests.
5. Understand ITSM systems.
6. Troubleshoot hardware, OS, and software-related issues on workstations.
7. Demonstrate good knowledge of Microsoft applications, including Microsoft Office.
8. Have working knowledge of networking protocols such as TCP/IP, DNS, and DHCP.
9. Understand different connectivity scenarios like ADSL, Fibre, and MPLS.
10. Understand network security and malware/ransomware prevention.
11. Install, configure, and troubleshoot third-party applications such as managed antivirus.
12. Be self-motivated and able to work under pressure, both independently and as part of a team.