Ticketing Consultant Century City - Cape Town, Za

Findojobs South Africa; Wes-Kaap; On-site; ZAR 240,000 - 360,000; Full time

Job summary

A travel services company is looking for an experienced Ticketing Consultant in Cape Town. You will manage ticketing operations, handle customer inquiries, and ensure compliance with industry standards. The ideal candidate has a diploma in Travel and Tourism and at least 5 years of ticketing experience, with proficiency in GDS platforms like Amadeus or Sabre. This role demands strong customer service skills and attention to detail.

Qualifications

• Minimum of 5 years experience in a ticketing role.
• Proficiency in at least 2 GDS platforms is essential.
• Excellent verbal and written communication skills.

Responsibilities

• Manage ticket issuance, modifications, and refunds using GDS.
• Calculate fares, taxes, and exchange rates accurately.
• Assist clients with ticket-related inquiries in a professional manner.

Skills

Attention to Detail

Communication Skills

Customer Service

Problem-solving

Technical Skills in GDS

Education

Diploma or Degree in Travel and Tourism

Tools

Amadeus

Sabre

Galileo

Job description

Ticketing Consultant Century City - Cape Town, ZA

Only for registered members

Cape Town

ZAR 240,000 - 360,000

Our Club Travel team is looking for an experienced Ticketing Consultant to join the team!

About the Role

As a Ticketing Consultant, you will play a key role in ensuring seamless travel experiences for our customers by managing ticketing operations and providing exceptional service. This role requires a deep understanding of airline ticketing systems, fare structures, and travel industry standards. The ideal candidate is detail-oriented, customer-focused, and thrives in a dynamic environment.

(This role is planned to be based in Cape Town )

Duties & Responsibilities

• Ticket Issuance & Modifications: Issue, reissue, and refund tickets using Global Distribution Systems (GDS) such as Amadeus, Sabre, or Galileo.
• Fare Calculations: Accurately calculate fares, taxes, and exchange rates, ensuring compliance with airline and industry regulations.
• Customer Support: Assist clients with ticket-related inquiries, itinerary changes, and travel solutions in a professional and timely manner.
• Documentation: Maintain accurate records of ticketing transactions and ensure proper documentation for audits and reporting.
• Problem Resolution: Resolve ticketing issues, such as schedule changes or cancellations, by liaising with airlines and ensuring customer satisfaction.
• Compliance: Stay updated with airline policies, travel advisories, and industry regulations to ensure all transactions meet legal and ethical standards.

Skills, Experience & Qualifications

• Education: Diploma or Degree in Travel and Tourism or a related field.
• Experience: Minimum [5 years] experience in a ticketing role.
• Technical Skills: Proficiency in at least 2 GDS platforms (Amadeus / Sabre / Galileo) is essential. Knowledge of TCC and Gsuit is advantageous.
• Communication: Excellent verbal and written communication skills.
• Customer Service: Strong interpersonal skills
• Problem-solving: Ability to handle complex ticketing scenarios with efficiency and accuracy.
• Attention to Detail: High level of accuracy in handling ticketing processes and calculations.
• Flexibility: Willingness to work shifts and weekends.

About the Team

The Ticketing Team serves to support the ClubTravel B2B business, assisting our franchise partners with travel-related queries, and aiming for speedy resolution. This role involves managing franchise client interactions across various channels, handling ticketing, booking and schedule changes, cancellations, and coordinating with suppliers to ensure high-quality, error-free service.

Due to high volumes, candidates must be able to work under pressure and manage competing
priorities while maintaining attention to detail and service excellence.