Thompsons For Travel - Intermediate/ Senior Leisure Travel Consultant

Cullinan Holdings Ltd; Johannesburg; On-site; ZAR 200,000 - 300,000; Full time

Job summary

An established industry player is seeking passionate Travel Advisors to join their retail division in Johannesburg. This exciting role involves providing exceptional travel advice, managing bookings, and achieving sales targets while working in a dynamic team environment. With a focus on customer satisfaction and a commitment to excellence, you will have the opportunity to turn holiday dreams into reality. Enjoy a fast-paced atmosphere with plenty of leads and no cold calling, along with unlimited growth potential and travel opportunities. If you thrive in a customer-centric environment and have a passion for travel, this position is perfect for you.

Benefits

Unlimited learning and growth potential

Basic salary plus lucrative sales commission

Travel opportunities upon reaching targets

Qualifications

• 3-5 years of travel industry experience in retail or tour operator.
• Proficient in GDS and strong numeracy and literacy skills.

Responsibilities

• Provide professional travel advice and accurate quotations to customers.
• Manage booking administration processes and meet sales targets.

Skills

Effective Communication Skills

Sales Target Achievement

Customer Service Orientation

Attention to Detail

Numeracy and Literacy Skills

Education

Travel and Tourism Certificate

Tools

GDS (Amadeus preferred)

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Are you an energetic, well-traveled, passionate individual who loves everything about travel? Are you a Customer-Centric and motivated team player? Is your passion turning Holiday Dreams into a reality? Are you willing to work flexi hours? We are hiring experienced Travel Advisors for our retail Division in Johannesburg.

Our travel advisors provide world-class service by effectively managing and coordinating the selling and booking of holiday packages to an expanding and dedicated clientele in order to achieve personal and company sales targets, in line with the company strategy.

Responsibilities

1. Offer professional travel advice and provide accurate and creative quotations to the customer by discussing their requirements. The goal is to enhance customer satisfaction and acquire an expanding and dedicated clientele.
2. Successful achievement of personal Sales Targets by actively closing the sale and converting quotations to booking.
3. Effective management of booking administration processes including planning and preparation of cost itineraries, making flight, accommodation, and related bookings, actioning amendments and cancellations, and adhering to payment processes.
4. Maintain high levels of quality and productivity by managing workload and meeting deadlines.
5. Ensure processes are followed to reduce errors and losses and take pride in your quality of work.
6. Offer world-class service, develop a culture, strive to exceed expectations, and offer a “wow” service to our customers.

Requirements

• Travel and Tourism Certificate
• Proficient on a GDS, Amadeus preferred
• Excellent numeracy and literacy skills
• 3-5 years of travel industry experience in a retail or tour operator environment is essential with a proven record of reaching sales targets
• Practical Experience with compiling travel packages and creating costings
• Able to work flexi hours (shift work)
• Working knowledge of Microsoft Word, Excel, and Outlook
• Good geographical knowledge
• Thorough working knowledge of Reservations process from input to output
• Experience with reading and interpreting contracts
• Ability to meet targets and attention to detail critical
• Effective Communication Skills (effective written and verbal communication)

Benefits

• You will be working within a fast-paced environment with a team of dedicated individuals putting the satisfaction and safety of our customers at the heart of all we do.
• There will be plenty of leads so no need for cold-calling.
• Unlimited learning and growth potential.
• Basic salary plus lucrative sales commission.
• Travel opportunities upon reaching and exceeding your targets.

Please Note: If you have not heard anything from us after 2 weeks of applying, please consider your application unsuccessful.