Thompsons For Travel - Independent Travel Consultant

Cullinan Holdings Ltd; Johannesburg; On-site; ZAR 200,000 - 400,000; Full time

Job summary

An established industry player is seeking passionate Travel Advisors to join their dynamic team in Johannesburg. In this exciting role, you will provide exceptional travel advice and coordinate holiday bookings, ensuring customer satisfaction and achieving sales targets. This position offers an opportunity to work in a fast-paced environment with a dedicated team, where your contributions directly impact client experiences. With no cold-calling required and plenty of leads, you will have the chance to grow your career while enjoying travel opportunities based on your performance. If you are motivated and customer-centric, this is the perfect opportunity for you.

Benefits

Unlimited learning and growth potential

Basic salary plus lucrative sales commission

Travel opportunities upon exceeding targets

No cold-calling required

Qualifications

• 5+ years in travel industry with proven sales record.
• Proficient in GDS and excellent communication skills.

Responsibilities

• Provide professional travel advice and manage bookings.
• Achieve personal sales targets and enhance customer satisfaction.

Skills

Customer Service

Sales Skills

Communication Skills

Attention to Detail

Numeracy Skills

Education

Travel and Tourism Certificate

Tools

GDS (Amadeus preferred)

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Are you an energetic, well-traveled, passionate individual who loves everything about travel? Are you a customer-centric and motivated team player? Is your passion turning holiday dreams into a reality? Are you willing to work flexi hours? We are hiring experienced Travel Advisors for our retail division in Johannesburg.

Our travel advisors provide world-class service by effectively managing and coordinating the selling and booking of holiday packages to an expanding and dedicated clientele in order to achieve personal and company sales targets, in line with the company strategy.

Responsibilities

1. Offer professional travel advice and provide accurate and creative quotations to customers by discussing their requirements. The goal is to enhance customer satisfaction and acquire an expanding and dedicated clientele.
2. Successfully achieve personal sales targets by actively closing sales and converting quotations to bookings.
3. Effectively manage booking administration processes including planning and preparation of cost itineraries, making flight, accommodation, and related bookings, actioning amendments and cancellations, and adhering to payment processes.
4. Maintain high levels of quality and productivity by managing workload and meeting deadlines.
5. Ensure processes are followed to reduce errors and losses and take pride in your quality of work.
6. Offer world-class service, develop a culture, strive to exceed expectations, and provide a “wow” service to our customers.

Requirements

• Travel and Tourism Certificate
• Proficient on a GDS, Amadeus preferred
• Excellent numeracy and literacy skills
• 5+ years of experience in the travel industry in a retail or tour operator environment, with a proven record of reaching sales targets
• Practical experience with compiling travel packages and creating costings
• Able to work flexi hours (shift work)
• Working knowledge of Microsoft Word, Excel, and Outlook
• Good geographical knowledge
• Thorough working knowledge of the reservations process from input to output
• Experience with reading and interpreting contracts
• Ability to meet targets and attention to detail are critical
• Effective communication skills (effective written and verbal communication)

Benefits

• You will be working within a fast-paced environment with a team of dedicated individuals putting the satisfaction and safety of our customers at the heart of all we do.
• There will be plenty of leads, so no need for cold-calling.
• Unlimited learning and growth potential.
• Basic salary plus lucrative sales commission.
• Travel opportunities upon reaching and exceeding your targets.

Please Note: If you have not heard anything from us after 2 weeks of applying, please consider your application unsuccessful.