Third Key Holder (Canal Walk Boutique)

Lindt & Sprüngli (South Africa) (Pty) Ltd; Milnerton; On-site; ZAR 201,000 - 268,000; Full time

Job summary

Lindt & Sprüngli (South Africa) (Pty) Ltd is seeking a Key Holder to open/close the store and supervise staff in the absence of management. The role focuses on sales, merchandising and customer service, while maintaining Lindt standards and policies.

You will ensure daily banking, lead cashier tasks, product knowledge, and uphold health and safety requirements, reflecting the Lindt Credo and premium brand values.

Qualifications

• Demonstrates leadership and team engagement to achieve goals.
• Excellent customer service and communication skills.
• Reliable, punctual and accountable for results.
• Strong time management and multi-tasking abilities.
• Experience with store operations and merchandising basics.
• Friendly, polite and professional demeanor.

Responsibilities

• Open and close the store and follow procedures when management is not on duty.
• Supervise employees and oversee sales, merchandising, and customer service.
• Drive sales by addressing customer concerns and training staff.
• Maintain merchandising standards and stock replenishment.
• Handle banking procedures and lead cashier responsibilities.
• Ensure health, safety, and cleanliness standards are met.
• Keep up-to-date with store policies and products knowledge.

Skills

Leadership

Customer service

Communication

Time management

Accountability

Team motivation

Store operations

Education

Grade 12

Job description

Are you a born ENTREPRENEUR who loves to INNOVATE or do you prefer driving COLLABORATION with a sense of RESPONSIBILITY and a touch of EXCELLENCE? If you answered yes, then we want to hear from you.

Position Purpose The Key Holder is responsible for opening and/or closing the store and ensuring that proper store procedures and policies are followed when store management is not on duty or unavailable on the floor. The Key Holder will supervise all employees and oversee sales, merchandising, customer service and all operational functions in the absence of store management.

Key Responsibilities

• Demonstrates leadership amongst peers by demonstrating personal customer service and selling skills, participating and being fully engaged with team
• Supervise employees to complete tasks and achieve goals in the absence of Store Management
• Manage shop floor and drive sales by: addressing customer concerns, motivating and training employees
• Ensure that merchandising as per LINDT standard, daily stock replenishment takes place, marketing communication in order, store cleanliness as per LINDT standard, all operational tasks completed
• Open and close the store following proper procedures documented in the opening and closing checklist
• Ensure doors are opened/closed properly
• Complete the necessary banking according to proper procedure
• Execute lead cashier responsibilities such as returns, exchange, expenses
• Remain current on all company policies and ensures that all policies, standards and procedures are maintained and followed in a consistent manner
• Stays current and up-to-date on all store systems
• Product Knowledge Comprehensive understanding of products including, but not limited to, product specifications (handling, ingredients, storage, allergens)
• Product pricing, packaging and category performance knowledge
• Comply with product management and handling procedures
• Compliance to food and hygiene and safety standards practicing good hygienic practices
• General Work ethic to reflect the Lindt values and standards as outlined in the Credo and Lindt Policies & Procedures.
• Lead by example ensuring a harmonious and productive environment
• Record sampling and wasted products actively quality controlling products
• Ensure all fixtures, glass cabinets and floors remain clean and tidy throughout the day
• Ensure body language, mannerism, physical and verbal presentation upholds the company image and grooming policy
• Accepting courier deliveries and confirming all items are received against invoice
• Assisting in stock counts
• Unpacking, moving and restocking products
• Work, health and safety Comply with all work health and safety requirements
• Report and damaged or dangerous equipment or property to management
• Manual Handling Repetitive lifting and moving of Lindt stock which can weigh up to 12kgs per unit
• Moving stock from storerooms to front of house

Knowledge, Skills & Experience

• Confident and interactive with a friendly disposition
• Excellent communication skills with a strong work ethic that can represent a premium brand
• Responsible and accountable in achieving individual goals and budgets
• Good time management skills (multi-tasking and prioritizing)
• Grade 12
• Customer service background
• Polite and patient

Looking to grow your career in a dynamic, international setting? Join the Lindt & Sprüngli Group! Together, we thrive to achieve our bold ambitions, powered by our purpose and unique culture of community and mutual support – rooted in a proud tradition, yet always evolving to stay ahead and set new standards. Across our diverse local teams, we think globally and act locally – empowering people to grow, take ownership and shape a sustainable future together. We are a responsible employer of choice who provides an inspiring people experience. Together, we build trust, drive innovation, and grow – as individuals and as a business. Lindt & Sprüngli has been enchanting the world with chocolate for over 180 years. The long-established Swiss company with its roots in Zurich is a global leader in the premium chocolate category. Lindt & Sprüngli produces quality chocolates today at its 12 factories in Europe and the USA. Its products are sold by 41 subsidiaries and branch offices in around 620 of its own stores as well as via a network of around 100 distributors around the globe. With around 15,500 employees, the Lindt & Sprüngli Group reported sales of CHF 5.92 billion in 2025. Our commitment to contributing to a sustainable tomorrow is a key element driving the company’s actions and ambitions. Since 2008, the Lindt & Sprüngli Farming Program has been our Responsible Sourcing Standard for cocoa.