Chocolate Advisor Flexi Permanent 120 Hours (Cavendish Boutique)

Lindt & Sprüngli Group; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Lindt & Sprüngli Group in Cape Town seeks a customer-focused ambassador to deliver world-class Lindt experiences at our premium chocolate shop. You will provide exceptional service, educate customers on products, handle POS transactions, and help drive daily sales goals.

We value a strong team player with excellent communication, grooming, and a passion for premium chocolate. Previous retail or luxury brand experience is a plus; you will join a global company with a culture of quality,

Qualifications

• Grade 12 education or equivalent.
• Proficiency in Microsoft Office (Excel and PowerPoint).
• Strong customer service and sales experience.

Responsibilities

• Deliver exceptional customer service across all store sections and over the phone.
• Educate customers on Lindt products and sampling.
• Upsell to increase transaction value.
• Handle POS and credit card transactions; manage tills.
• Stock, restock, and maintain store cleanliness.
• Assist in monthly stock counts.
• Meet daily sales budgets and contribute to profitability.
• Provide excellent grooming and professional appearance.
• Greet customers and build rapport for repeat business.
• Follow safety and hygiene standards.

Skills

Customer Service

Sales skills

Communication skills

Credit Card Transactions

Education

Grade 12

Tools

Excel

PowerPoint

Job description

Are you a born ENTREPRENEUR who loves to INNOVATE or do you prefer driving COLLABORATION with a sense of RESPONSIBILITY and a touch of EXCELLENCE? If you answered yes, then we want to hear from you.

Position Purpose

To be an ambassador of LINDT ensuring all customers receive a world class premium experience. Delivering exceptional customer service and achieve sales goals.

Key Responsibilities

• Customer Service and Sales
• Deliver exceptional customer service at all times, across all sections of the Chocolate Shop and over the phone
• Greeting all customers, “Welcome to Lindt”, hosting and providing a memorable experience
• Educating and informing customers on Lindt chocolate products and handling with passion and in-depth knowledge
• Actively sampling providing product knowledge and introducing products through discussion of taste profiles and ingredients.
• Awareness of daily sales budgets, actively upselling to increase customer transaction spend
• Inform all customers of current instore promotions, events and directed information
• Provide customers assistance in the selection of quality Lindt products, encouraging additional sales
• Serving more than one customer at a time, acknowledging, and communicating at all times
• Multitask between completing store operational tasks and serving customers
• Processing the customer orders through the POS, and credit card transactions
• Own and manage individual tills, including counting floats and performing end of shift till procedure
• Preparing big customer orders
• Ensure complaints are addressed immediately by informing the Manager on duty
• Develop a rapport with regular customers encouraging repeat business.
• Maintain a pleasant friendly atmosphere within the store at all times
• Restocking and cleaning through the day

Product Knowledge

Comprehensive understanding of products including, but not limited to, product specifications (handling, ingredients, storage, allergens) Product pricing, packaging, and category performance knowledge Comply with product management and handling procedures Compliance to food and hygiene and safety standards practicing good hygienic practices

General Work ethic to reflect the Lindt values and standards as outlined in the Credo and Lindt Policies & Procedures.

Lead by example ensuring a harmonious and productive environment Record sampling and wasted products actively quality controlling products Perform open and closing procedures, signing off checklist Perform cleaning duties signing off checklist Perform temperature readings signing off checklist Maintain clean, tidy working areas at all times Ensure all fixtures, glass cabinets and floors remain clean and tidy throughout the day Ensure body language, mannerism, physical and verbal presentation upholds the company image and grooming policy Accepting courier deliveries and confirming all items are received against invoice Assisting in monthly stock counts Unpacking, moving, and restocking products Using all instore equipment, machines, and appliances Work, health and safety Comply with all work health and safety requirements Report and damaged or dangerous equipment or property to management Manual Handling Repetitive lifting and moving of Lindt stock which can weigh up to 12kgs per unit Moving stock from storerooms to front of house Monitor sales on a daily basis with a goal to maximize store profitability without sacrificing customer service Timely ordering of merchandise and supplies with focus on overall inventory management and loss prevention Daily paperwork and accounting, and other store administration. Confident and interactive with a friendly disposition Excellent communication skills with a strong work ethic that can represent a premium brand Responsible and accountable in achieving individual goals and budgets Good time management skills (multi-tasking and prioritizing) Self-starter with the ability to work individually and in a team Immaculate grooming with excellent personal hygiene

Knowledge, Skills & Experience

Customer Service Sales skills Ability to handle credit card transactions Previous experience in customer service Previous experience in a similar retail environment Grade 12 Proficiency in Microsoft Office (specifically Excel and Powerpoint)

Looking to grow your career in a dynamic, international setting? Join the Lindt & Sprüngli Group! Together, we thrive to achieve our bold ambitions, powered by our purpose and unique culture of community and mutual support – rooted in a proud tradition, yet always evolving to stay ahead and set new standards. Across our diverse local teams, we think globally and act locally – empowering people to grow, take ownership and shape a sustainable future together. We are a responsible “employer of choice” who provides an inspiring people experience. Together, we build trust, drive innovation, and grow – as individuals and as a business. Lindt & Sprüngli has been enchanting the world with chocolate for over 180 years. The long-established Swiss company with its roots in Zurich is a global leader in the premium chocolate category. Lindt & Sprüngli produces quality chocolates today at its 12 factories in Europe and the USA. Its products are sold by 41 subsidiaries and branch offices in around 620 of its own stores as well as via a network of around 100 distributors around the globe. With around 15,500 employees, the Lindt & Sprüngli Group reported sales of CHF 5.92 billion in 2025. Our commitment to contributing to a sustainable tomorrow is a key element driving the company’s actions and ambitions. Since 2008, the Lindt & Sprüngli Farming Program has been our Responsible Sourcing Standard for cocoa.