Therapist - Addiction Services

Placements24; South Africa; On-site; ZAR 1,200,000 - 1,600,000; Full time

Job summary

IQVIA is seeking an Associate Director, Study Operations, Rater Services in Bloemfontein. You will lead clinical project management teams, ensuring governance, regulatory compliance, and high-quality study delivery across multiple projects.

You will guide resource allocation, mentor PMs, and partner with senior leadership to drive process improvements and business development initiatives. A strong background in clinical research and leadership is essential for success.

Qualifications

• 7+ years in clinical research or study operations with leadership.
• Experience in governance, process improvement and team management.
• Demonstrated leadership and training capability.

Responsibilities

• Act as PIC for Cronos projects with overall leadership and accountability.
• Oversee governance, regulatory compliance, and SOP adherence.
• Mentor and develop Project Managers and analysts.
• Allocate resources and balance workloads across projects.
• Lead governance reviews, risk assessments, and escalation.
• Primary contact for senior management on status and risks.
• Ensure timely completion of deliverables, including docs and archives.
• Provide operational guidance on Cronos services.
• Drive process improvement and best practices in PM and ops.
• Represent Cronos Study Operations in cross-functional planning.
• Support business development with proposals and client presentations.

Skills

Leadership

Project governance

Risk management

Problem solving

Communication

MS Office

Smartsheet

SAP

SharePoint

Stakeholder management

Multitasking

Education

Bachelor's degree in life sciences, business, or related field

Master's degree preferred

Tools

Smartsheet

SAP

SharePoint

Job description

Associate Director, Study Operations, Rater Services

• Prague, Czech Republic
• Sofia, Bulgaria
• Bloemfontein, South Africa
• Bucuresti, Romania
• Full time
• R

Job Overview

Associate Clinical Project Management Directors supervise, manage and provide oversight to assigned Clinical Project Management staff who manage or support studies and/or programs to ensure delivery; time and quality resulting in strong financial performance and customer satisfaction. Manage direct reports and teams in accordance with organization's policies and applicable regulations. Ensure direct report employees are fully trained; individual development is aligned; and in place to meet project and organizational needs. Able to attract; develop and retain talent.

Role & Responsibilities

• Serve as the Principal (or Person) in Charge (PIC) for Cronos projects, providing overall leadership and accountability for project initiation, execution, and closeout.
• Oversee project governance, ensuring compliance with Cronos and IQVIA policies, SOPs, and regulatory requirements.
• Lead, mentor, and develop a team of Project Managers and Project Manager Analysts, providing guidance, support, and professional development opportunities.
• Allocate resources, balance workloads, and ensure optimal team performance across multiple projects.
• Facilitate project governance reviews, risk assessments, and issue escalation processes.
• Act as the primary point of contact for senior/executive management regarding project status, risks, and escalations.
• Ensure accurate and timely completion of project deliverables, including financial reconciliation, documentation, and archiving.
• Provide operational consultation on all aspects of the Cronos service offering.
• Drive process improvement initiatives and champion best practices in project management and operational excellence.
• Represent Cronos Study Operations in cross-functional initiatives and strategic planning.
• Support business development activities as needed, including proposal development and client presentations.

Required Knowledge, Skills, and Abilities

• Proven leadership and people management skills, with experience overseeing project teams.
• Strong knowledge of project governance, risk management, and compliance in a clinical research environment.
• Excellent problem-solving skills and attention to detail.
• Strong computer skills, including Microsoft Office applications; experience with project management tools (e.g., Smartsheet, SAP, SharePoint) preferred.
• Ability to build strong business relationships and influence stakeholders at all levels.
• Excellent written and oral communication skills.
• Ability to manage multiple priorities in a fast-paced, dynamic environment.
• Strong commitment to quality and continuous improvement.

Minimum Required Education and Experience

• Bachelor's degree in life sciences, business, or related field (Master's preferred).
• 7+ years of experience in clinical research, project management, or study operations, with at least 3 years in a leadership role.
• Demonstrated experience in project governance, process improvement, and team management.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide.

To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us.

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