Associate Director, Study Operations, Rater Services

IQVIA; Bloemfontein; On-site; ZAR 1,800,000 - 2,400,000; Full time

Job summary

IQVIA is seeking an Associate Clinical Project Management Director to supervise and provide oversight to Clinical Project Management staff, ensuring delivery, time, and quality with strong financial performance and customer satisfaction. The role requires leading a team of Project Managers, ensuring governance and compliance with regulatory requirements, and developing talent across Cronos services.

This position offers opportunities for collaboration with senior management and strategic

Qualifications

• Bachelor's degree in life sciences, business, or related field.
• 7+ years in clinical research or project management.
• 3+ years in a leadership role.
• Experience in project governance and process improvement.

Responsibilities

• Serve as the Principal (or PIC) for Cronos projects, providing leadership and accountability.
• Oversee project governance, ensuring compliance with Cronos and IQVIA policies, SOPs, and regulatory requirements.
• Lead, mentor, and develop a team of Project Managers and Project Manager Analysts, providing guidance, support, and professional development opportunities.
• Allocate resources, balance workloads, and ensure optimal team performance across multiple projects.
• Facilitate project governance reviews, risk assessments, and issue escalation processes.
• Support business development activities as needed, including proposal development and client presentations.

Skills

Leadership

Project governance

Risk management

Communication

Problem solving

Stakeholder influence

Multitasking

Education

Bachelor's degree in life sciences or related field

Master's degree preferred

Tools

Smartsheet

SAP

SharePoint

Job description

Prague, Czech Republic

Sofia, Bulgaria

Bloemfontein, South Africa

Bucuresti, Romania

Full time

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Job Overview

Associate Clinical Project Management Directors supervise, manage and provide oversight to assigned Clinical Project Management staff who manage or support studies and/or programs to ensure delivery; time and quality resulting in strong financial performance and customer satisfaction. Manage direct reports and teams in accordance with organization's policies and applicable regulations. Ensure direct report employees are fully trained; individual development is aligned; and in place to meet project and organizational needs. Able to attract; develop and retain talent.

Role & Responsibilities

• Serve as the Principal (or Person) in Charge (PIC) for Cronos projects, providing overall leadership and accountability for project initiation, execution, and closeout.
• Oversee project governance, ensuring compliance with Cronos and IQVIA policies, SOPs, and regulatory requirements.
• Lead, mentor, and develop a team of Project Managers and Project Manager Analysts, providing guidance, support, and professional development opportunities.
• Allocate resources, balance workloads, and ensure optimal team performance across multiple projects.
• Facilitate project governance reviews, risk assessments, and issue escalation processes.
• Act as the primary point of contact for senior/executive management regarding project status, risks, and escalations.
• Ensure accurate and timely completion of project deliverables, including financial reconciliation, documentation, and archiving.
• Provide operational consultation on all aspects of the Cronos service offering.
• Drive process improvement initiatives and champion best practices in project management and operational excellence.
• Represent Cronos Study Operations in cross-functional initiatives and strategic planning.
• Support business development activities as needed, including proposal development and client presentations.

Required Knowledge, Skills, and Abilities

• Proven leadership and people management skills, with experience overseeing project teams.
• Strong knowledge of project governance, risk management, and compliance in a clinical research environment.
• Excellent problem-solving skills and attention to detail.
• Strong computer skills, including Microsoft Office applications; experience with project management tools (e.g., Smartsheet, SAP, SharePoint) preferred.
• Ability to build strong business relationships and influence stakeholders at all levels.
• Excellent written and oral communication skills.
• Ability to manage multiple priorities in a fast-paced, dynamic environment.
• Strong commitment to quality and continuous improvement.

Minimum Required Education and Experience

• Bachelor's degree in life sciences, business, or related field (Master's preferred).
• 7+ years of experience in clinical research, project management, or study operations, with at least 3 years in a leadership role.
• Demonstrated experience in project governance, process improvement, and team management.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide.

To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us.

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